Shipping Specialist

Description

RTI is currently looking for a Shipping Specialist to join our team! This role focuses on creating and emailing shipping labels to customers, enabling them to safely mail their computers back for service, returns, or upgrades. This role is primarily computer-based, tracking inbound equipment and providing clear instructions to customers. During downtime, this position will also assist with hands-on computer repairs, with full on-the-job training provided.

What You’ll Be Doing:

• Utilize platforms like UPS WorldShip, FedEx, or specialized software to create pre-paid shipping and product labels and email them directly to customers.
• Provide customers with clear, step-by-step instructions on how to safely pack their computers and drop them off at carrier locations.
• Monitor active return labels, log tracking numbers, and update internal databases when computers are in transit or received. 
• Track shipments and contact customers on stalled/not received shipments.
• Contact supplier or shipper if a mistake is identified.
• Assume responsibility for returning unsatisfactory shipments or receiving replacements
• Maintain accurate records and assist with inventory controls.
• Assist the repair team with basic computer setups, hardware swaps, and quality assurance testing.

Requirements

What You’ll Need:

• High school diploma or equivalent required.
• Experience as shipping/receiving clerk or similar position preferred.
• Familiarity with shipping software (UPS, FedEx), barcode scanners, and printer calibration.
• Working knowledge of computer programs for entering data (Salesforce preferred).
• Excellent written communication and strong organizational skills.
• A keen eye for detail.
• Regular reliable attendance.
• Must have ability to lift 50 lbs. as well as know and use proper lifting techniques.
• Must be able to pass drug screening and background check.

About Us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance and expert communications from beginning to end. Our team is one of a kind.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.