Business Analyst 1

Summary :

Seeking a Business Analyst / Operations Analyst with 3-5+ years of experience in process improvement, business requirements gathering, and contact center operations. The role focuses on leading large-scale support group consolidation initiatives by documenting current and future workflows, gathering business requirements, conducting process mapping and gap analysis, and collaborating with cross-functional teams. Strong experience with SQL, Excel, Tableau/Power BI, stakeholder management, reporting, workflow automation, and operational metrics (AHT, SLA, CSAT, FCR) is required. Experience with contact center platforms such as Salesforce Service Cloud, Genesys, NICE, Zendesk, or Amazon Connect is preferred. Skills in business analysis, process improvement, data analysis, dashboard development, and change management are highly desired.

Client : SAMSUNG (Direct Client)

Title : Business Analyst 1

Location :  Plano, TX (Fully onsite)

Duration : 12 Months (Possibility of extension)

Pay rate : $34.18 Hourly on w2 (Biweekly payment system)

Hours per week: 40

Job id : 18548-1

A reasonable, good faith estimate of the minimum and maximum for this position is $ 34.18 is Max Hourly on w2.

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Only shortlisted candidates will be contacted

Thanks & Regards,

Anil Raj

Sr. IT Recruiter

[email protected]