Community Services-Street Outreach Worker

This requisition expires on November 14, 2026, but may close earlier if the position is filled prior to the expiration date.

This position delivers Street Outreach services to individuals experiencing unsheltered homelessness within the City of Denton. The role supports the City’s coordinated outreach efforts by working closely with internal departments and community partners to implement key components of the City’s encampment response policy, conduct inclement-weather outreach, complete Coordinated Entry (CE) assessments, and facilitate resource connections and referrals. Responsibilities include field-based engagement, limited housing focused case management, collaboration with partner agencies, and connecting individuals to housing, benefits, and supportive services aimed at promoting safety and housing readiness.

ESSENTIAL FUNCTIONS 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
DUTIES

• Conduct outreach to individuals experiencing homelessness living unsheltered, including basic needs provision, service triage, diversion/problem-solving conversations, Coordinated Entry assessments, and limited housing-focused case management.
• Engage in outreach to encampments, public spaces, street, businesses, and other areas individuals living unsheltered can be contacted, exploring the community to identify individuals appropriate for outreach services.
• Perform encampment report assessments, scheduled encampment visits, and noticing activities in alignment with City policy.
• Execute emergency outreach and transportation support during inclement weather events.
• Build ongoing trust, rapport, and effective engagement with unsheltered individuals, and connect people experiencing homelessness to available resources with the goal of a permanent housing solution.
• Integrate activities with other City teams and Departments such as the Police Department, Community Improvement Services, and the Crisis Intervention and Response Team.
• Manage a small caseload of unsheltered households, meeting regularly and creating tailored housing stability plans.
• Provide transportation for services, appointments, intakes, housing activities, and assist with housing intakes, move-ins, and transition support.
• Provide de-escalation, homeless diversion (problem-solving), service triage supports, and facilitate referrals or hospitalizations as appropriate.
• Participate in team meetings, collaborative meetings with partner organizations, housing crisis response system activities, and other meetings to further the goals of the Community Services Department.
• Enter participant data with fidelity and in a timely manner into HMIS and other tracking systems, documenting all outreach, assessments, client interactions, referrals, service plans, incident reports, and evaluations, maintaining compliance with all Federal, State, and Local laws, confidentiality standards, and regulations.

  
SUPERVISORY/BUDGET RESPONSIBILITIES

• None. 

 OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• High School diploma or equivalent; and,
• One (1) year experience in homeless services, outreach, peer support, case management, social work, or related field;

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

 REQUIRED SKILLS/ABILITIES
An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:

• Experience navigating safety situations and maintaining personal safety in uncontrolled situations.
• Skill in active listening, empathy, crisis-informed engagement, and interpersonal relationships using tact, patience, and courtesy.
• Skill in basic problem solving and evaluating information to implement solutions.
• Skill in Microsoft Office 365 applicable software systems.
• Ability to communicate effectively orally and in writing.
• Ability to work independently or within a team, handling multiple tasks and changing priorities.
• Ability to maintain emotional stability under stress.
• Ability to maintain confidentiality and comply with all regulations.
• Ability to maneuver through complex policy, process, and organizational dynamics.
• Ability to adapt to changing environments, display flexibility, and solve critical problems.
• Ability to read, understand, and follow safety protocols.

 CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law)
• Must pass a drug test, driver’s license check, criminal history background check, employment history verification, and social security number verification.
• Must pass a physical examination. 

SAFETY 

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs. 
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.

 
WORKING CONDITIONS/PHYSICAL REQUIREMENTS 

• Safety Sensitive (Subject to random drug testing): Yes.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting no more than 50 pounds and carrying up to 25 pounds. 
•  Environment: Works in an office setting and outside with exposure to sun, heat, cold, humidity, and inclement weather, noise, dust, no/low light, insects, poison oak/ivy, debris, confined spaces, mold, chemicals, odors, heights, potentially hazardous conditions, steep slopes, uneven ground, and rough terrain; occasionally requires irregular and/or prolonged hours.
• Travel: Travel to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must attend regularly scheduled and special meetings. Must be able to work weekends, overtime or outside of normal business hours, as required.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

 
CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible

 
TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic 
• Paid Vacation Days and Paid Holidays
• Retirement Plan 

 
EEO STATEMENT 
The City of Denton is an equal opportunity employer. It is the City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. 
 
ADA/EOE/ADEA
 
This job description is not an employment agreement, contract agreement, or contract.  Management has the exclusive right to alter this job description at any time without notice.