Practice Support Coach

Description

Nexus Family Healing is looking to hire a Practice Support Coach to join our team at our East Bethel, MN youth & teen psychiatric residential treatment facility!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

• Full-time, exempt position
• Position requires a mixture of days, evenings, weekends
• This position has a target start date of January 2027
• On-site position: 900 189th Ave NE, East Bethel, MN 55011
• Starting salary range: $70,000-80,000

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Practice Support Coach provides on-site, in-the-moment coaching, mentoring, and practice support to direct care staff working in residential treatment programs. The position works alongside staff in the treatment environment to strengthen self-awareness, emotional regulation, trauma-informed care, therapeutic relationship-building, professional judgment, and effective responses to challenging situations.

The Practice Support Coach serves as a trusted resource who observes practice, models effective interventions, provides timely feedback, and facilitates reflective conversations and debriefings. The role supports staff growth, resilience, accountability, and consistent practice while helping maintain a safe, therapeutic, and healing environment for youth and employees. This position does not have direct supervisory authority and works in partnership with program leadership, clinical staff, and direct care teams.

Primary responsibilities:

• Provide real-time coaching and support to direct care staff in residential treatment settings, modeling trauma-informed and therapeutic interventions.
• Observe staff-youth interactions and offer guidance to promote effective communication, professional boundaries, and treatment best practices.
• Facilitate reflective debriefings following challenging situations to support staff growth, self-awareness, and accountability.
• Mentor and develop employees through ongoing coaching, feedback, and skill-building.
• Promote emotional wellness by reinforcing resilience, stress management, and healthy professional practices.
• Collaborate with supervisors, clinicians, nursing, education, and leadership teams to support staff success and program effectiveness.
• Assist with training in areas such as trauma-informed care, crisis intervention, de-escalation, therapeutic communication, and emotional regulation.
• Identify trends and development opportunities to help improve staff performance, consistency, and quality of care.
• Support a positive workplace culture focused on safety, learning, collaboration, and continuous improvement.
• Maintain compliance with company policies, required training, and certification requirements.

Required Education and Licensure:

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Education, Behavioral Science, or a related field.
• 3+ years of experience working in residential treatment, behavioral health, child welfare, juvenile justice, education, or a related human services setting.
• Experience coaching, mentoring, training, leading, or supporting staff development.
• Knowledge of trauma-informed care, youth development, relationship-based interventions, crisis prevention, and de-escalation.
• Strong interpersonal, written, verbal, facilitation, and problem-solving skills.
• Ability to build trust and effective working relationships while maintaining role clarity, confidentiality, and professional boundaries.
• Valid driver's license required. Must meet state regulating agency and Nexus Home Office driving requirements.
• Must successfully pass applicable federal and state criminal background checks.
• Must participate in, complete, and successfully pass agency-specific therapeutic intervention/restraint training and examination.

Preferred Education and Experience:

• Master's degree in Social Work, Counseling, Psychology, Education, Human Services, or a related field.
• Training or experience in reflective practice, coaching, consultation, staff development, or reflective supervision.
• Experience facilitating training and supporting organizational practice improvement.
• Experience with crisis intervention, de-escalation, staff wellness, and resilience initiatives.

Requirements

Required Education and Licensure:

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Education, Behavioral Science, or a related field.
• 3+ years of experience working in residential treatment, behavioral health, child welfare, juvenile justice, education, or a related human services setting.
• Experience coaching, mentoring, training, leading, or supporting staff development.
• Knowledge of trauma-informed care, youth development, relationship-based interventions, crisis prevention, and de-escalation.
• Strong interpersonal, written, verbal, facilitation, and problem-solving skills.
• Ability to build trust and effective working relationships while maintaining role clarity, confidentiality, and professional boundaries.
• Valid driver's license required. Must meet state regulating agency and Nexus Home Office driving requirements.
• Must successfully pass applicable federal and state criminal background checks.
• Must participate in, complete, and successfully pass agency-specific therapeutic intervention/restraint training and examination.

Preferred Education and Experience:

• Master's degree in Social Work, Counseling, Psychology, Education, Human Services, or a related field.
• Training or experience in reflective practice, coaching, consultation, staff development, or reflective supervision.
• Experience facilitating training and supporting organizational practice improvement.
• Experience with crisis intervention, de-escalation, staff wellness, and resilience initiatives.

Physical Demands:

• May be required to assist staff in approved physical holds or crisis interventions involving clients.
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Must be able to stand and walk for extended periods of time (2-4 hours).
• Must be able to twist, bend, and stretch in a manner conducive to daily activities within a residential treatment facility.
• This role routinely uses standard office equipment such as desktop and laptop computers, photocopiers, and smartphones.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith. 

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!