Patient Services Representative II, Cardiology Call Center

We are so glad you are interested in joining Sutter Health!

Organization:

SPMF-Sutter Pacific Medical Foundation - South

Position Overview:

Serves as a primary point of contact for patients, families, and healthcare providers through a centralized patient access call center. Provides professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries.

Verifies and updates patient demographic, insurance, and contact information in the Electronic Health Record (EHR), schedules and reschedules appointments according to established guidelines, and ensures accurate documentation of patient interactions. Supports patients with navigating healthcare services, including appointment availability, referral requirements, provider information, and appropriate routing of clinical or administrative concerns.

Builds confidence and cooperation with patients, their families/support persons, clinical teams, and other healthcare partners through effective communication, active listening, accurate information, and timely follow-up. Maintains professionalism while managing a high volume of inbound and/or outbound calls and resolving patient needs efficiently.

Adheres to organizational policies and all applicable local, state, and federal regulations related to patient privacy, confidentiality, safety, and quality of care. May assist with department-specific workflows, training or orientation of staff, and other patient access or call center responsibilities as assigned.
** Schedule: Monday - Friday 8 am - 5 pm (subject to change) **

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:
1 year of recent relevant experience.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.