Bellman

Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About the Property

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

What You Will Have an Opportunity to Do

We are looking for warm, energetic individuals to join our Guest Services team as Bell Attendants at Wyndham Boston Beacon Hill. As one of the first and last people our guests meet, you will help create a memorable first impression through genuine hospitality, attentive luggage assistance, and thoughtful service from arrival through departure.

If you enjoy meeting people from around the world, making meaningful connections, and finding ways to WOW guests, this is an opportunity to develop your career in hospitality while helping each visitor feel welcome and cared for.

Your Role

Guest Welcome and First Impressions

·         Greet each guest promptly and warmly, helping them discover their own "Wanderlust" experience from the moment they arrive.

·         Welcome guests arriving by vehicle and assist with opening car doors when safe and appropriate.

·         Open the hotel entrance doors and maintain a helpful, welcoming presence at the entrance and in the lobby.

·         Guide or escort arriving guests to the Front Desk for check-in, offering directions and answering initial questions.

·         Take a sincere interest in each guest and look for thoughtful ways to personalize the experience and exceed expectations.

Luggage Assistance and Guest Orientation

·         Assist guests with unloading, handling, transporting, and delivering luggage between vehicles, the lobby, and guest rooms.

·         After check-in, escort guests and their luggage to their rooms, handling all belongings with care and respect for guest privacy.

·         Explain hotel amenities, services, and useful property information while orienting guests to their rooms.

·         Share accurate information about nearby attractions, transportation, and the local Boston area based on guest interests and questions.

·         Provide attentive luggage assistance and a warm farewell as guests depart the property.

Teamwork, Safety and Service Excellence

·         Work closely with fellow Bell Attendants, Front Desk colleagues, and other Guest Services team members to coordinate arrivals, departures, and requests.

·         Assist lobby attendants in keeping the entrance, luggage carts, and surrounding guest areas clean, organized, and ready for service.

·         Respond to guest needs promptly and communicate questions or concerns to the appropriate team member for follow-up.

·         Follow hotel procedures for handling luggage and guest property, safe work practices, and professional guest interactions.

·         Be the difference for guests and coworkers by anticipating needs, offering support, and doing more than the norm.

What Are We Looking For?

You are a welcoming, attentive service professional who enjoys connecting with people and making their day easier. You notice the small details, stay calm when the lobby is busy, and take pride in delivering thoughtful, dependable service. You understand that the guest experience starts before check-in and continues long after a guest leaves the room.