Customer Order Coordinator

Description

About Abby’s Catering

Since 1980, Abby’s Catering has delivered premium in-flight catering to commercial airlines, private aviation clients, VIP travelers, and corporate customers. Every meal reflects our commitment to quality, food safety, and personalized service. We succeed because every team member understands that accuracy, urgency, and teamwork matter on every order.

Position Summary

The Customer Order Coordinator (previously known as: Expeditor Representative) makes sure every order is accurately assembled, packaged, verified, and dispatched to Abby’s Catering quality standards and customer specifications. In our fast-paced aviation catering environment, you are the critical link between production, logistics, and delivery, so every flight departs with a complete, accurate order. Success in this role takes strong attention to detail, organization, urgency, and the ability to perform under strict deadlines.

Key Responsibilities

• Assemble and package orders according to production tickets and client specifications
• Verify every order for completeness, presentation, labeling, and accuracy before release
• Inspect packaging to make sure products are protected and presentation standards are met
• Coordinate with production teams to confirm items are available and prepared on schedule
• Monitor flight departure times and prioritize orders accordingly
• Immediately report shortages, substitutions, discrepancies, or quality concerns to leadership
• Help load and stage orders for delivery
• Safely operate company vehicles to transport customer orders when assigned
• Track packaging inventory and alert leadership to low stock
• Keep workstations clean, organized, and compliant with food safety standards
• Follow all HACCP, GMP, sanitation, and company food safety procedures
• Support other departments during high-volume periods
• Perform other duties as assigned

Skills & Abilities

• Exceptional attention to detail
• Strong organization and time management
• Ability to prioritize multiple orders under tight deadlines
• Ability to work independently while staying in close communication with the team
• Clear, professional communication
• Dependable attendance and punctuality
• A positive attitude and willingness to help wherever needed
• Commitment to quality, food safety, and customer satisfaction

What Success Looks Like

• 100% commitment to order accuracy
• On-time completion of assigned responsibilities
• Full compliance with food safety and sanitation standards
• Professional communication and teamwork
• Reliability, accountability, and flexibility

Requirements

• Valid driver’s license with an acceptable driving record (required)
• Valid Texas Food Handler Certificate (required, or ability to obtain before employment)
• Previous experience in food service, catering, warehouse, hospitality, or logistics (preferred; 2+ years ideal)
• High school diploma or GED (preferred)
• Basic computer or tablet skills (preferred)

Work Environment and Physical Requirements

This is a fast-paced, hands-on role with strict production deadlines and regular time in refrigerated and production areas. You must be able to:

• Stand and walk for extended periods
• Frequently lift and carry up to 50 lbs.
• Push and pull loaded carts weighing up to 100 lbs.
• Bend, reach, stoop, kneel, and climb as needed
• Work in refrigerated environments for extended periods
• Safely operate company vehicles when required

Our C.A.T.C.H. Values

• Customer Service: Exceed expectations with every order.
• Accountability: Own quality, safety, and results.
• Teamwork: Work together to achieve operational excellence.
• Competitiveness: Continuously improve and deliver excellence.
• Honesty: Act with integrity and professionalism every day.