Billing/Member Credit Specialist

Description

Wright-Hennepin Cooperative Electric Association is a member-owned, not-for-profit electric utility that provides power to rural Wright County and western Hennepin County. The cooperative has been a corporate citizen to the area since 1937 and currently serves more than 59,000 electric accounts.

Join Our Team as a Billing/Member Credit Specialist!
Are you ready to make an impact? In this role, you’ll be at the heart of our financial operations—driving accurate cycle billing and seamless payment processing. You’ll bring your expertise in credit, collections, billing, and technology to ensure our cooperative delivers exceptional service and value to every member.

We’re looking for someone who thrives on precision, embraces deadlines, and is eager to grow through training and skill development.

If you’re passionate
about accuracy, efficiency, and making a difference, this is your opportunity to shine!

Location:

This is a full-time in-office position at our company headquarters. We are based in Rockford MN, 15 miles west of Plymouth on Hwy 55.

Compensation 

Pay Range - $22.30-$25.20/hour depending on experience and qualifications

Benefits

Wright-Hennepin offers a competitive benefits package to support your health, financial well-being, and work-life balance:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match and contributions to a Health Savings Account
• Paid time off and paid holidays
• Eligibility for annual bonus opportunities
• Flexible Spending Accounts (FSA), including dependent care options
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and support resources for employees and families

What you'll do

Collect on Aged Receivables

• Process payments and Drive Collections on Aged Receivables: Handle customer payments promptly and accurately while proactively monitor and collect outstanding balances using all available tools and resources.
• Stay Ahead of Past Due Accounts: Issue past-due and reminder notices to keep accounts current.
• Deliver Exceptional Customer Support: Remain available to assist members promptly.
• Maintain Accurate Payment Records: Update card information, process funds, and ensure account integrity.
• Ensure Compliance: Maintain consistent, professional practices when handling delinquent accounts.
• Communicate Effectively: Correspond with customers and maintain thorough documentation.
• Coordinate Service Actions: Order and manage disconnects/reconnects as needed to uphold service standards.
• Oversee Multiple Entities: Manage aging, collections, and payment contacts for both WH and WH Holding businesses.
• Handle Sensitive Cases: Process bankruptcies with accuracy and confidentiality.

Billing

• Keep Things Current: Update addresses, statements, and hotline info so everything stays fresh and accurate.
• Own the Payment Flow: Handle daily payments like a pro—drafts, lockbox, cash, EFT, and credit cards.
• Spread the Good Vibes: Process credit refunds and prep member/customer lists for authorization.
• PDF Power: Process statements with precision and speed.
• Crunch the Numbers: Analyze and prep bill calculations
• Plan Like a Boss: Create monthly calendars for billing and collections that keep the team in sync.
• Show Off Your Work: Prepare board reports that shine.

Support The Finance Team

• Be a Team Player: Jump in to assist other teams whenever your supervisor calls on you.
• Reporting Rockstar: Deliver accurate and timely weekly and monthly reports with confidence and clarity.
• Project Power: Contribute to special projects that drive impact across the organization.
• Plan & Execute: Complete assigned tasks from the Financial Services Department’s annual work plan with precision and professionalism.

Requirements

Education and Experience

• High School education or equivalent
• Credit & Collection training or equivalent work experience
• Billing knowledge

Knowledge, Skills and Abilities:

• Comfortable with High-Volume Administrative Tasks
• Detail-Oriented in Handling Routine Office Processes
• Ability to analyze and make accurate decisions
• Ability to work without close supervision
• Good communication skills
• General knowledge of computer applications
• Knowledge of W-H and associated businesses products
• Self-motivated
• Sound work ethic
• Strong influencing and negotiating skills
• Solid leadership skills
• Clear and confident call handling skills

What Sets You Apart

You’re detail-driven, dependable, and know how to keep things moving. You can balance accuracy with great member service, tackle tough conversations with professionalism, and stay organized when deadlines are tight. You’re comfortable learning new technology, solving problems, and jumping in wherever the team needs you.