Talent Acquisition Operations Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

The Talent Acquisition Operations (TAOps) Specialist plays a critical role in supporting the Talent Acquisition (TA) function. Whilst TA will manage a candidate from advert to offer, the role of the TAOps Specialist will focus on management of the candidate from offer through to hire, ensuring the successful onboarding of all candidates into the business.

This position focuses on managing and optimizing the onboarding process through completion of all relevant background checks, candidate hiring activity and the collation of relevant onboarding documentation to ensure efficiency, effectiveness, and a positive candidate experience.  The specialist collaborates closely with candidates,  recruiters, HR & Payroll teams, hiring managers and external vendors at all stages of the onboarding lifecycle and works to streamline processes, implement best practices, and leverage technology to enhance the overall talent acquisition function.

Key Responsibilities:

• Onboarding activity: Responsible for the coordination, administration and successful completion of background checks, any required pre-employment medical requirements, job offer and and hiring/contracting activity across multiple clients within required SLA’s.
• Candidate engagement: Engage directly with candidates using multiple channels to support in their onboarding journey - ensure job offers are correctly communicated; candidates are supporting with hiring and onboarding on our ATS, timely return of all relevant documentation and information required to complete onboarding activity.  Seek to enhance the candidate experience at all stages of the recruitment process ensuring prompt communication, provision of helpful resources, and gathering feedback to continually improve the candidate journey.
• Provision of advice and guidance on onboarding documentation requirements related to required identification, right to work documentation and payroll requirements
• Process Improvement: Identify opportunities for process optimization and implement strategies to enhance the efficiency and effectiveness of the onboarding process. Continuously review and refine recruitment workflows, tools, and technologies to streamline operations.
• Applicant Tracking System (ATS) Management: Oversee the administration and maintenance of the ATS, ensuring accurate data entry, system updates, and compliance with data privacy regulations. Train and support recruiters and hiring managers in utilizing the ATS effectively.
• Reporting and Analytics: Develop and maintain recruitment metrics and analytics reports to assess the effectiveness of talent acquisition strategies, identify trends, and provide actionable insights to stakeholders. Utilize data-driven approaches to optimize recruitment processes.
• Vendor engagement: Coordinate relationships with external vendors such as payroll providers, background check providers, relocation services and other talent acquisition service providers.
• Compliance and Policy Adherence: Stay up to date with labor laws, regulations, and best practices related to talent acquisition. Ensure compliance with all relevant laws and company policies throughout the recruitment process, including candidate screening, interviews, and job offers.
• Training and Support: Support with the creation of training materials, workshops, and resources to educate recruiters, hiring managers, and other stakeholders on talent acquisition processes, best practices, and tools. Provide ongoing support and guidance to ensure adoption and adherence to established processes.
• Project Management: Participate in projects relating to process improvement and automation.
• Audit activity: Support with the collation and presentation of information and documentation required for internal, client or regulatory audits.

Qualifications and Skills:

• Proven experience in Recruitment Operations, HR Operations, or a similar role.
• Proven experience of onboarding including management of hiring/contract activity, the management and collation of essential onboarding documentation and processing of background checks
• Ability to adapt to a fast-paced, volume based, dynamic environment.
• Familiarity with applicant tracking systems (ATS) and proficiency in utilizing HR software and reporting tools.
• Organized and analytical mindset - experience of utilizing spreadsheets to track activity.
• Strong communication, interpersonal and influencing skills to collaborate effectively and engage with candidates.
• Strong attention to detail, organization, and problem-solving abilities.
• Understanding of employment laws, regulations, and compliance best practices.
• Experience with process improvement methodologies and a commitment to continuous improvement.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.