🧑‍🤝‍🧑 We're Hiring – Business Rates Officer

📍 Location: Sunderland (Fully Remote) 🔖 Reference: SCS2092 🕒 Job Type: Temporary, Part-Time 💷 Pay Rate: Up to £18 per hour ⏰ Hours: 20 hours per week 🏢 Department: Finance – Revenues 🔎 DBS: Standard DBS Required About the Role: Supply Care Solutions, a market-leading Medical and Social Care recruitment consultancy providing accredited services across the public sector, is currently recruiting an experienced Business Rates Officer to join a local authority's Finance – Revenues team. This is a fully remote, part-time opportunity for a specialist with strong Business Rates experience and extensive hands-on knowledge of Civica OpenRevenues and Civica D360. Please note: Experience using BOTH Civica OpenRevenues and Civica D360 is essential. Candidates without demonstrable experience of both systems will not be considered. Key Responsibilities:

• Administer and maintain Business Rates accounts, including updating records when businesses move.
• Assess liability and apply relevant reliefs and exemptions.
• Handle business and sole trader enquiries, including complex liability queries.
• Manage debt recovery processes, including reminders, final notices, summonses and enforcement action.
• Negotiate payment arrangements with customers experiencing arrears.
• Trace business rate payers who have absconded.
• Process refunds and maintain accurate customer records.
• Liaise with the Valuation Office Agency regarding property changes.
• Respond to customer enquiries by telephone, email and written correspondence.
• Identify vulnerable customers and signpost them to appropriate financial support.
• Support Business Rates inspections and work collaboratively with other council departments.
• Assist with the administration and collection of Sunderland and Seaburn Business Improvement District (BID) levies.

Requirements:

• Previous experience working specifically within Business Rates.
• Extensive, hands-on experience using Civica OpenRevenues.
• Extensive, hands-on experience using Civica D360.
• Good understanding of Business Rates legislation, liability, reliefs and exemptions.
• Experience in debt recovery, account administration and customer enquiries.
• Strong communication, organisational and administrative skills.
• Ability to work independently in a fully remote environment.

Required Documents:

• Updated CV.
• Proof of Right to Work in the UK.
• Standard DBS or willingness to undertake the required check.
• Relevant employment references.

Why Join Us?

• Competitive pay of up to £18 per hour.
• Fully remote working arrangement.
• Flexible part-time opportunity, 20 hours per week.
• Dedicated recruitment and compliance support.
• Opportunities to work with established public sector organisations.

Referral Bonus Available: Know someone suitable for this opportunity? Refer a friend or colleague to Supply Care Solutions and ask us about our referral scheme. Apply Now: If you have specialist Business Rates experience and are confident using both Civica OpenRevenues and Civica D360, we would love to hear from you! 📧 Send your CV to [email protected] or contact our team to discuss the opportunity. Privacy Policy: By submitting your application, you acknowledge that your personal information will be processed in accordance with our privacy policy. About Supply Care Solutions: Supply Care Solutions is a market-leading Medical and Social Care recruitment consultancy, providing accredited services across the public sector. We specialise in short-term, long-term and permanent placements, connecting skilled professionals with rewarding opportunities.