Aftermarket Parts Supervisor

Position Summary

The Aftermarket Parts Supervisor is responsible for leading the Aftermarket Parts team and overseeing daily operations associated with order entry, order fulfillment, parts engineering coordination, and customer delivery performance. This position ensures effective execution of customer orders through proactive management of lead times, costs, priorities, and cross-functional activities.

The supervisor is accountable for driving operational and financial performance, maintaining accurate business forecasts, and delivering key performance indicators while fostering a culture of accountability, continuous improvement, and customer satisfaction.

Reporting directly to the Plant Director, this position serves as a member of the Taneytown Leadership Team and contributes to the overall strategic and operational success of the facility.

Responsibilities

• Provide daily leadership, direction, and support to the Aftermarket Parts team, establishing clear expectations, accountability, and a strong focus on customer satisfaction and operational performance.
• Oversee all aspects of aftermarket parts order management, including order entry, order fulfillment, scheduling, and delivery execution.
• Manage customer order lead times, ensuring commitments are achievable, accurately communicated, and consistently maintained.
• Coordinate aftermarket parts engineering activities, including Aftermarket Change Notices (ACNs), to ensure technical accuracy, timely execution, and effective implementation of changes.
• Collaborate with Engineering, Planning, Supply Chain, Operations, and other functional teams to ensure accurate parts costing, competitive lead times, and effective order execution.
• Demonstrate ownership and accountability for aftermarket parts business performance, including financial forecasting, revenue expectations, and operational results.
• Monitor, analyze, and drive improvements in key performance indicators, including On-Time Delivery (OTD), past-due backlog, order fulfillment, and 24-hour stock program performance.
• Proactively identify risks to customer commitments, financial performance, and operational execution, implementing corrective actions and escalating issues as appropriate.
• Support the development and execution of business strategies focused on customer responsiveness, operational efficiency, profitability, and aftermarket growth.
• Drive continuous improvement initiatives to streamline processes, eliminate waste, improve order execution, and enhance the overall customer experience.
• Establish and maintain effective communication with internal stakeholders and customers regarding order status, delivery commitments, priorities, and potential escalations.
• Develop team capabilities through coaching, performance management, cross-training, and employee development.
• Foster a collaborative, results-oriented work environment built on trust, transparency, accountability, and teamwork.
• Actively participate as a member of the Taneytown Leadership Team, supporting site objectives, strategic initiatives, and overall business performance.
• Other duties as assigned.

Requirements

• Demonstrated leadership and team-building skills, with experience managing employee performance, priorities, and development.
• Strong organizational, planning, and problem-solving skills with the ability to manage multiple competing priorities.
• Experience in order management, order fulfillment, manufacturing operations, or aftermarket parts business processes.
• Strong understanding of cost management, financial forecasting, and operational performance metrics.
• Experience managing customer commitments, lead times, and delivery performance.
• Proven ability to collaborate effectively across multiple functions to achieve business objectives.
• Demonstrated commitment to continuous improvement, process optimization, and operational excellence.
• Strong written and verbal communication skills, including the ability to present performance results and business updates.
• Experience utilizing ERP systems and Microsoft Office applications.
• Adaptability, flexibility, and a proactive approach to problem-solving and change management.
• Bachelor’s degree in business, Engineering, Operations Management, or a related field preferred; equivalent relevant experience will be considered.
• Five or more years of relevant experience in manufacturing, operations, order management, or a related business environment preferred.

The pay range for this role is 114,636.86 - 171,955.29 USD Annual.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short- and Long-Term Disability

• Retirement Planning, 401(k) plan, & Financial Wellness Resources

• Educational Assistance Program

• Time off Policies (including sick leave, parental leave, and paid vacation)

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.