Senior Technical Support Engineer

Location : Brisbane, Australia (Hybrid)

Position Summary

 

Are you passionate about solving complex technical challenges, sharing that knowledge and becoming a recognized expert in your field? As a Senior Technical Support Engineer, you'll combine deep technical expertise with excellent communication, creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our Users.

 

We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.

 

Responsibilities

 

• Solve complex technical issues, identify root causes, and deliver effective solutions for customers.

• Provide excellent technical support to our Users of Bentley products and their integrations across cloud services, databases, networks, and connected technologies.

• Collaborate with global engineering, product, and support teams to improve products and customer experiences.

• Translate that technical detail to messaging our Users understand and learn from.

• Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.

• Act as a technical leader and trusted expert within your area of specialization.

• Contribute ideas and feedback to influence product improvements and future capabilities.

• Stay current with emerging technologies, industry trends, and best practices.

• Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.

• Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.

• Help define and improve troubleshooting, testing, and support processes that scale across the organization.

• Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.

• Continuously develop your technical expertise, leadership skills, and professional growth.

Qualifications

• 7+ years of experience supporting enterprise software in SaaS, cloud, or hybrid environments.
• Proven ability to lead complex technical issues through resolution in partnership with Engineering and Operations teams.
• Strong hands-on experience with Microsoft Azure.
• Strong knowledge of networking concepts and connectivity troubleshooting.
• Experience supporting Windows Server and desktop environments.
• Experience troubleshooting APIs, integrations, single sign-on (SSO), and OAuth.
• Demonstrated ability to analyze logs, packet captures, HAR files, and other diagnostic data to identify technical root causes.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to engineers, users, and non-technical stakeholders.
• Strong customer focus and the ability to remain calm and effective when managing critical or high-impact technical incidents.
• Ability to collaborate effectively with engineering-focused users and global, cross-functional teams.
• Demonstrated ownership, sound technical judgment, curiosity, and a commitment to continuous improvement.
• Ability to independently manage complex technical problems while engaging appropriate technical and business stakeholders when needed.

Preferred Qualifications

• Knowledge of Bentley products and technologies.
• Experience supporting enterprise engineering or infrastructure software.
• Experience mentoring colleagues or serving as a technical subject matter expert.
• Experience developing technical documentation, training materials, or delivering technical knowledge-sharing sessions.
• Familiarity with IT Service Management frameworks and practices, including ITIL.
• Experience working within globally distributed technical support or engineering teams.

This is a Hybrid role.

What We Offer:

• Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.
• An attractive salary and benefits package.
• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.