- Location
- France
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Lever
Description
The Role
Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will serve as the primary point of contact for a portfolio of high-value, strategic customers. This is a Sales role with a quota to achieve each quarter, focused on high-touch post-sales engagement, with particular emphasis on driving customer success, enabling upsell and cross-sell opportunities, managing renewals, supporting service performance, and enhancing the overall customer experience.
The CSM will be responsible for maintaining and expanding revenue by developing strong customer relationships, understanding strategic priorities, introducing new product developments and commercial initiatives, and showcasing the full value of the Megaport proposition. This is a quota-carrying role, with defined revenue targets and performance measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives.
This position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing strategic customers within the France portfolio, focused on growth, retention, adoption, and long-term customer satisfaction.
You will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, strengthening Megaport’s position as a trusted infrastructure partner.