- Location
- Durban, Kwazulu-Natal, South Africa
- Workplace
- Onsite
- Type
- Full-time
- Department
- Technology Services_9E
- Seniority
- Senior
- Experience
- 12+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Engineering
- Role type
- People Manager
- Environment
- Office
- Closing date
- 3 weeks ago
- Source
- BambooHR
Overview
This leadership role oversees end-to-end IT Service Management operations across change, incident, and problem management functions. You'll lead 24/7 service operations, ensure SLA compliance, drive operational excellence, and manage ITSM platform optimization. The position requires 12-15 years of IT operations experience, with 5+ years in senior leadership roles. Must have deep expertise in ITIL/COBIT frameworks, enterprise ITSM platforms, and vendor management. Responsible for budget management and stakeholder engagement in a global environment.
Skills
ITSM platformsRemedy