Customer Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:

Patient Financial Services

Works under the supervision of the Director of Patient Financial Services.  Investigates complaints.  Follows up on patient inquires regarding billings while providing courteous patient relations service in a confidential manner.  Performs other duties as assigned.

• Greets patient and public politely.

• Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner.

• Enters detailed comments into the computer system.

• Is vigilant of co-member’s desk when vacant.

• Interprets for non-English speaking patients/public.

• Processes incoming mail.

• Processes appropriate adjustments in a confidential manner with appropriate documentation/signature.

• Interacts with Patient Relations and Administration regarding accounts.

• Receives patient problems from business services staff.

• Maintains records and files account transaction, hard copy and computer system.

• Answers inquiries accurately and courteously.

Education: High school education or GED.

Licensure: None.

Experience: One (1) or more years’ experience in medical billing, including medical terminology, computer experience and guest relations.

The hourly rate for this position is $33.27 - $40.03. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:

● Union: NUHW

● Work Shift: Day Shift

● FTE: 1.0

● Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!