Business Development Manager

Description

Role Overview:

The Business Development Manager is responsible for expanding revenue, market share, and customer relationships through new business development and the strategic management of existing customer accounts. Serving as the primary point of contact for assigned accounts and prospective customers, this role drives growth through customer relationship development, new customer acquisition, account expansion, and cross-functional collaboration with inside sales, operations, purchasing, and leadership teams.

Success in this position requires a balance of proactive business development, strategic account management, and effective execution of sales strategies. The Business Development Manager works closely with customers and internal teams to identify growth opportunities, manage account profitability, strengthen customer retention, and achieve established sales and gross profit objectives. Responsibilities may include some or all of the following.

Duties/Responsibilities:

Business Development and Sales Execution

• Develop and execute sales strategies to grow revenue, gross profit, and market share through new customer acquisition and expansion of existing business.
• Identify, qualify, and pursue new business opportunities through proactive prospecting, market research, networking, trade shows, customer visits, and relationship development.
• Own sales pipeline development and health, ensuring a consistent flow of qualified opportunities, disciplined execution, and conversion of opportunities into sustainable revenue. 
• Monitor sales performance, market trends, and competitor activity to identify opportunities, address gaps, and support informed business decisions.
• Maintain accurate sales activity, customer information, forecasts, and pipeline reporting within company systems.
• Manage customer pricing and execute pricing strategies aligned with sales and gross profit targets to drive competitive positioning, profitable growth, and long-term account value.

Account Management and Customer Relationships

• Build and maintain strong, long-term relationships with existing and prospective customers, serving as a primary point of contact and trusted business partner.
• Manage and grow assigned customer accounts by understanding customer needs, identifying opportunities, strengthening retention, and expanding business across products and locations.
• Maintain regular customer engagement through calls, visits, meetings, and other activities that support relationship development and uncover growth opportunities.
• Partner with inside sales, operations, purchasing, and other internal teams to address customer needs, resolve issues, and ensure effective execution of sales commitments.
• Communicate customer feedback, market opportunities, and account developments to sales leadership to support strategic planning and continued business growth.
• Represent Tredit professionally and perform other related duties as assigned.

Key Performance Indicators:

• Revenue and gross profit performance against established targets.
• New customer acquisition and new business revenue growth.
• Existing account growth, customer retention, and product penetration.
• Sales pipeline health, qualified opportunity development, and conversion rates.
• Forecast accuracy and consistency of sales activity reporting.
• Customer relationship strength, responsiveness, and follow-through.

Education/Experience and Required Skills:

• Bachelor’s degree in Sales, Business Administration, Marketing, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• 3-5 years of experience sales experience, including demonstrated success in prospecting, developing new customer relationships, and generating new business.
• Experience in manufacturing, distribution, OEM sales, or the tire and wheel industry preferred.
• Experience supporting customers through multiple shipping locations preferred.
• Strong prospecting, relationship-building, negotiation, and closing skills.
• Ability to identify customer needs and connect them with appropriate products and services.
• Excellent verbal, written, interpersonal, and presentation skills.
• Ability to work independently, manage a territory, and maintain consistent follow-up without close supervision.
• Strong organizational and time management skills, with the ability to balance new business development and existing account responsibilities.
• Proficiency in Microsoft Outlook, Word, Excel, and PDF software.
• Experience with Syspro or a similar ERP system preferred.
• Ability to maintain accurate customer and opportunity records in company sales systems.
• Strong attention to detail and ability to work effectively in a fast-paced environment.
• Ability and willingness to maintain confidentiality.

Physical Requirements and Work Environment:

• Primarily office-based with travel to customer locations as necessary.
• Must be able to frequently use hands and talk or hear.   
• Must be able to lift and move up to 15 pounds at times.
• The noise level in the work environment is low to moderate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.