Find your calling at Mercy!

The HR Operations Partner delivers proactive, personalized service for Mercy caregivers, building trusted relationships and responding to their needs with compassion, consistency, and accountability.

The position is responsible for supporting core human resources functions designed to elevate the caregiver lifecycle through talent acquisition, onboarding, training and development, and caregiver experience for assigned locations or business units. The role provides remote and onsite HR support to caregivers and leaders, serving as a trusted resource for day-to-day guidance, issue resolution, and operational needs.

The role partners cross-functionally to build a thriving workplace culture and supports projects aligned with ministry and departmental goals.

Position Details:

Skills

• Customer Service

• Conflict Resolution
• Negotiation
• Problem Solving
• Critical Thinking
• Candidate Screening
• Candidate Interviewing

• Policy Implementation and Enforcement
• Training Delivery and Facilitation
• Leadership Development
• Coaching

Preferred Education

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.

Work Experience

• 2–4 years of experience in HR, operations, management, project coordination or related field
• Experience supporting team dynamics, operational processes, employee relations, HR operations, and compliance, or other similar areas.
• Exposure to recruitment, training, and employee engagement initiatives and/or other people-focused initiatives.
• Experience working in healthcare, mission-driven organization or other sectors with a strong focus on people and culture is a plus.
• Ability to serve onsite at a Mercy facility a minimum of two days/week with flexibility for remote work as needed.

Preferred Skills

Experience or interest in leading weekly New Caregiver Orientation

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.