IT Infrastructure / Onsite Support (ITIL, 1st/2nd, Support)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities:

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources
• Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT
• Coordinate business development activities such as identification and communication with client
• Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy
• Execution/coordination of local projects at the site
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Work with the project management team on PC builds and network equipment deployments
  Troubleshoot PC connectivity issues
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Escalation point for help/service desk and on site 2nd level support
• Implementation of local application enhancements and provide local application support (where required)
• Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site.
• Must be willing and able to provide hands on technical support when required
• Participate and assist with global IT initiatives (where required)