Theater Operations Staff

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Summary/Objective

The Theater Operations Staff are responsible for executing the day-to-day operational tasks at the Burning Hills Amphitheatre including fulfilling concessions and front of house positions. The staff is also responsible for daily cleaning of the facility and general maintenance of the buildings and grounds. The Theater Operations Staff should be flexible and adaptable in their tasks and assignments on workdays.  

Duties/Responsibilities

• Fill in front of house positions during Pre-Show, Intermission and Post-Show. 
• Ensure guest safety during times of ingress and egress. 
• Assist with ordering and managing inventory of all Concessions items.  
• Assist in receiving, inventorying, and organizing all food and beverage orders.  
• Greet customers and give each guest excellent customer service. 
• Responsible for operating POS (Point of Sale) when covering front of house positions. 
• Ensure concessions of stand, parking lots, and audience seating areas are cleaned daily. 
• Deep clean and stock all restrooms daily, and touch-up during the musical.  
• Participate in workplace safety training sessions. 
• Perform as a character performer in the musical when needed. 
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervisory Responsibilities - None 

Requirements

Required Skills/Abilities

• Excellent verbal communication skills. 
• Reliable, on time, and ready for every shift. 
• Provide outstanding guest service. 
• Willing to work mornings, evenings, holidays, special events as needed.  

Required Education and Experience

• Must give exceptional service to all guests.  
• Must be able to troubleshoot and create solutions if needed.  
• Previous Guest Service Experience preferred. 
• Must be able to operate a POS system, or willing to learn. 
• Must possess math skills sufficient to make changes for customers quickly and accurately. 
• Must be fluent in English, bilingual a plus. 

Work Environment

This position is working outside in hot conditions when working at the Medora Musical but may be inside buildings when needed. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. Must be able to work long hours and available for evenings, weekends, and holidays as required.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities. 

Our Location

• TRMF is in the heart of the Badlands: Medora, North Dakota.  
• It is situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You are never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.  
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.