Customer Service Representative

Description

Start Your Career in Manufacturing Customer Service

Are you looking for an opportunity to build a long-term career with a company that will invest in your development?  

Merchants Metals is seeking a Customer Service Representative to join our Harrison team. This is an excellent opportunity for someone with customer service experience who is eager to learn, develop new skills, and build a career in manufacturing.

We believe great employees can come from many backgrounds. Whether your experience comes from retail, hospitality, banking, administrative support, call centers, or another customer-focused environment, our experienced team will provide the training and support you need to succeed.

If you have a positive attitude, strong communication skills, and a willingness to learn, we'd like to hear from you.

Pay: $15 an hour 

Schedule: Mon-Fri 8 am-5 pm and overtime as needed

What You'll Do

As a Customer Service Representative, you will work closely with customers, sales teams, and plant personnel to support daily business operations. Responsibilities include:

• Assisting customers with questions, orders, and product information
• Entering and processing customer orders accurately and efficiently
• Preparing customer quotes and providing pricing information
• Communicating order status and delivery updates
• Supporting the sales team with administrative and customer service needs
• Researching and helping resolve customer concerns
• Maintaining customer records and account information
• Collaborating with internal departments to ensure excellent customer service
• Learning our products, systems, and industry processes through on-the-job training

Requirements

What We're Looking For

• High school diploma or equivalent
• Strong communication and customer service skills
• Basic computer and data entry skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and willingness to learn
• Dependable attendance and strong work ethic

Preferred but Not Required

• Customer service experience
• Administrative or office experience
• Experience working with customers in any capacity

Don't meet every qualification? We encourage you to apply. Our team is committed to training and developing motivated individuals who are eager to grow.

Why Join Merchants Metals?

• Monday-Friday schedule
• Hours: 8:00 AM - 5:00 PM
• Overtime available as business needs require
• Comprehensive training provided
• Supportive and experienced team environment
• Opportunity to learn the manufacturing industry
• Career growth potential within the organization
• Stable company with a focus on employee development

Success in This Role Looks Like

The most successful candidates are:

• Coachable and eager to learn
• Customer-focused
• Detail-oriented
• Professional communicators
• Team players
• Motivated to build a long-term career

At Merchants Metals, we're looking for potential just as much as experience. If you're ready to learn, grow, and become part of a strong team, we encourage you to apply.