Information Technology Supervisor

This classification is scheduled to receive a 5% COLA effective July 2027.

This recruitment will be limited to the first 50 applicants. The recruitment will close upon receiving 50 applications.

The current vacancies are in the Butte County Behavioral Health Department. 

The eligibility list created from this recruitment may be used to fill any current or future vacancies in ANY Butte County Department. 

Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process.  All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. 

FLSA: Exempt

DEFINITION

Under general direction, plans, supervises, organizes, coordinates, and reviews the work of staff responsible for the planning, design, configuration, and maintenance of information technology infrastructure, systems, and services; areas of responsibility include the installation, maintenance, and upgrade of technology infrastructure and systems such as hardware, software, telecommunications, and servers, and the design, maintenance, modification, customization of, and training on software applications; implements information technology priorities, goals, and objectives; monitors and evaluates service delivery model and recommends changes; and performs related duties as assigned. 

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned supervisory or management personnel.  Exercises direct supervision over professional and technical staff.   

CLASS CHARACTERISTICS

This is a full supervisory-level class in the Information Technology series that exercises independent judgement on diverse and specialized information technology systems with accountability and ongoing decision-making responsibilities associated with the work.   Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and for organizing and overseeing day-to-day information technology support services within the assigned area and are responsible for providing professional level support to management in a variety of areas.   Performance of the work requires the use of independence, initiative, and discretion within established guidelines.  

EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Plans, organizes, assigns, supervises, and reviews the work of staff responsible for the installation, management, configuration, maintenance, and repair of an assigned area of information technology infrastructure and systems, including a diverse range of computers, server hardware and software, communication systems, and peripheral equipment.
• Participates in the development and implementation of information systems goals, objectives, and priorities; monitors work activities to ensure compliance with countywide information technology policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
• Participates in the selection of, trains, motivates, and evaluates assigned staff; recommends and enrolls staff in upcoming training courses; works with employees to correct deficiencies; recommends discipline to assigned supervisor.
• Participates in the preparation and administration of assigned program and project budgets; submits budget recommendations; researches and procures software, hardware, and related equipment; provides input to request for proposal scope of work and service level agreements; monitors expenditures; and coordinates the resolution of vendor problems.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies and recommends opportunities for improvement; implements approved changes.
• Supervises and participates in the planning, coordination, installation, design, implementation, testing, and maintenance of databases, directories, and applications; administers the activation and deactivation of accounts across various department directories, databases, and security groups.
• Supervises and performs difficult or complex technical support in the installation, configuration, maintenance, and upgrade of computers, mobile devices, radio and communication systems and equipment, server infrastructure, network hardware, software, peripherals, and related equipment. 
• Ensures the functionality, operational stability, and security of network, server, and data storage systems. 
• Reviews and approves systems development and enhancement plans; researches and analyzes recommended technology solutions, either through an in-house build, or through modification of a third-party product; makes recommendations and prepares reports.        
• Develops, implements, and monitors the testing process to ensure information systems perform in accordance with design specifications and is consistent with department user needs; determines and implements appropriate testing environment parameters; reviews results and prepares modifications as needed.
• Serves as project manager for assigned projects, including overseeing project progress and reporting, assigning and delegating assignments to assigned staff, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation. 
• Works collaboratively with department and County information technology staff to evaluate the impact of County, state, and federal regulations on department information systems and develops systems and/or procedural modifications to ensure compliance with regulations.  
• Gathers and analyzes system performance metrics and data; develops reports and recommendations for changes and improvements to ensure efficient and quality service delivery.
• Enforces County-wide access, control, and security policies and procedures and reviews permissions for department staff on a regular basis.
• Receives and responds to issues with respect to information systems performance or reliability; investigates, diagnoses, and isolates problems; takes appropriate action by either resolving the issues, referring to Information Technology Department staff, or contacting a third-party vendor; provides clients with status updates on actions taken, cost impact, and timeline for resolution.
• Writes and maintains comprehensive technical documentation including workflow diagrams, design specifications, and department procedures for the utilization of specific technology.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
• Performs related duties as assigned.

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. 
• Principles and practices of leadership.
• Technology systems, applications, and infrastructure. 
• Operational relationships between applications development, database management, and components of technology infrastructure such as server and network systems. 
• Integrated information technology infrastructure and systems, including computer, network, server, and communication systems, hardware, software, and peripheral equipment.
• Procedures necessary to maintain the integrity and security of data and systems.
• Principles and practices of project management.
• Principles and practices of developing and maintaining technical documentation, files, and records.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. 
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

 Ability To:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Analyze, evaluate, and work with County staff, vendors, and others to recommend, design, develop, and implement new, enhanced, or modified information systems and infrastructure.
• Monitor systems operational effectiveness, reliability, and security vulnerability, and respond accordingly.
• Integrate information systems needs with County-wide established information technology systems, infrastructure, and policies, procedures, and standards.
• Recommend, design, develop, and implement new, enhanced, or modified information technology systems.
• Prepare clear and concise technical documentation, information technology procedures, staff reports, and other written materials.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 Education and Experience:

Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be:

 Bachelor’s degree from an accredited college or university with major coursework in information technology management, computer science, public or business administration, or a related field; and

 Five (5) years of increasingly responsible experience providing technical support in the installation, maintenance, and repair of information technology infrastructure and systems and/or database management and applications analysis, design, and development, including two (2) years of lead or project management experience. 

 Certifications and Licenses:

• Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

PHYSICAL DEMANDS

• Mobility to work in a standard office and use standard office equipment, including a computer; primarily a sedentary office classification although standing in and walking between work areas may be required; occasionally bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment. 
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.    

 WORKING CONDITIONS

• Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.   

 EQUIPMENT AND TOOLS UTILIZED

• Equipment utilized includes personal computer and standard office equipment.

Disaster Service Worker

All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.