Director of Operations

About the Role:

We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience.

The ideal candidate will have a strong Food & Beverage and Culinary background, with proven experience leading complex F&B operations, while also demonstrating a solid understanding of Rooms Division and other key hotel departments.

Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments.

• Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments.

• Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction.

• Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations.

• Ensure all departments consistently deliver the standards expected of a luxury 5-star property.

• Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel.

• Develop and implement operational strategies and initiatives in line with the hotel's business objectives.

• Collaborate with the senior management on budgeting, forecasting, business planning, and performance improvement.

• Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination.

• Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally.

• Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

• Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements.

• Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences.

• Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities.

• Maintain strong relationships with key guests, owners, stakeholders, and business partners.

• Support the successful planning, development, and execution of pre-opening projects across the company’s hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.