Senior Coordinator, Program Operations

Job Title: Senior Coordinator, Program Operations

Team: Dallas-Fort Worth

Location: Hybrid in the Dallas-Fort Worth (TX) area, with rotating on-site work at our Denton campus and/or Dallas office

Employment Type: Full-time

FLSA Classification: Non-Exempt

Start Date: ASAP

About Braven

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students and continues with support through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

About the Role

To achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Senior Coordinator, Program Operations, who will support the Greater Dallas team in successfully running Braven’s Leadership & Career Accelerator course (the Accelerator). In this role, you will be part of the engine behind our work with at least one of our Higher Education Partners. This role will help ensure smooth program logistics and provide other administrative support as assigned. 

This role is part of the regional team and reports directly to the Senior Director of the Dallas Region.

What You’ll Do 

Coordinate Logistics for the Accelerator (80%)

• Manage operations for Braven’s Career and Leadership Accelerator course sections at UNT with consistency and precision across sections
• Coordinate in-person Learning Lab logistics, including space, materials, food, and other logistics
• Provide live Zoom support during weekly Learning Lab execution, including breakout room management
• Prepare weekly Fellow communications using the Weekly Email Fellow Templates, ensuring accurate links and inclusion of all region-specific announcements
• Prepare weekly communications for stakeholders, ensuring accurate links and inclusion of all region-specific announcements
• Support discussion board management in the course
• Manage site inbox and maintain the program operations calendar for the site
• Submit regular learning tracker feedback each Learning Lab cycle, capturing course observations, Fellow feedback, and suggestions for program improvement
• Reconcile Fellow attendance across sections weekly, publish in the course, and proactively share attendance insights with the Associate Director, Program Success, and Facilitator to inform any needed interventions
• Assign weekly Leadership Coach substitutes and share the weekly coverage report; serve as a Substitute Leadership Coach as needed 
• Project management of the Jira Accelerator Execution Project to ensure effective coordination across the site execution team
• Provide coordination support for the weekly Learning Lab observation schedule via the Leadership Coach Support Tool
• Complete all required central operations trainings and maintain working fluency in every central operations process, including the Leadership Coach substitute process, delegated inbox, Learning Lab attendance reconciliation, discussion boards, deck prep and accessibility, and event logistics

Support Regional Operations (15%)

• Establish and maintain the DFW office management system — supply inventory, orders, catering, and room reservations, serving as a dependable resource for the full team
• Deliver quarterly SCPO updates to the D/FW regional team on a consistent cadence, capturing Accelerator highlights, milestones, and areas of concern
• Proactively build and maintain relationships with Braven’s central team stakeholders, sharing UNT context and bringing back insights that strengthen regional strategy
• Execute and/or assist with ad-hoc program-related projects and tasks

Support Recruitment and Fellow Events (5%)

• Serve as second-in-command for recruitment operations, administrative tasks, operational alignment with partner communications, event logistics, and systems inventory
• During the academic year, support with high-traffic campus tabling events and activations each semester
• During the summer, take a primary recruitment role across a high volume of events, including information sessions, tabling, and relationship-building with recruitment partners
• Provide planning, execution, and on-site support for partner engagements, including summer engagements with partners
• Assist with sourcing and vetting internship opportunities for Fellows
• Execute and/or assist with ad-hoc program-related projects and tasks

Other duties as assigned.