Parts&Service Sales Representative

The Parts & Service Sales Representative in Mbeya is responsible for identifying and developing Parts and Service sales opportunities, responding to customer needs, providing technical product advice, preparing quotations, and following up on orders and sales opportunities. The role requires strong customer engagement, technical understanding, sales coordination, and close collaboration with Parts, Service, Warehouse, and Operations teams.

KEY RESPONSIBILITIES:

• Contact customers to understand their requirements, provide product information, and recommend appropriate parts and services.
• Receive customer enquiries and accurately identify required parts using parts catalogues, parts lists, and information systems.
• Assist customers in selecting suitable parts, alternatives, add-ons, related components, and remanufactured options.
• Prepare and provide Parts and Service quotations, including checking availability, supplying location, transportation options, and applicable shipping costs.
• Conduct machine inspections and prepare customer reports to identify Parts and Service sales opportunities.
• Follow up Parts, Service, Warranty, and Site Service orders and coordinate with the ordering team on backorders and pending requirements.
• Follow up the invoicing pipeline to support achievement of committed sales budgets.
• Coordinate with the Warehouse team to ensure timely parts delivery and that stock replenishment reflects actual customer consumption.
• Work with the Customer Mobile Maintenance team to prepare machine rebuild kits, update pricing, coordinate parts modifications, and ensure timely kit delivery according to customer plans.
• Manage Parts Consignment Contracts by ensuring parts availability in line with service plans and supporting reduced machine downtime.
• Conduct monthly reviews of customer Parts Agreements and inventory together with the Parts Operations team, identifying requirements for new parts, stock-level adjustments, replacements, and price updates.
• Monitor and follow up with the Operations team on Parts and Warehouse KPIs.
• Follow up customer payments to support smooth cash flow and timely settlement of outstanding invoices.
• Maintain strong customer relationships and identify opportunities to increase Parts and Service sales.

QUALIFICATIONS & COMPETENCIES:

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Fresh graduate or candidate with up to 2 years of working experience.
• Experience in customer service, technical sales, Parts, Service, or a related environment will be an added advantage.
• Fluent in English with strong written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Good planning, organization, and time-management abilities.
• Ability to manage multiple tasks and priorities effectively.
• Ability to work independently while collaborating effectively within a team.
• Good analytical and problem-solving skills.
• Ability to delegate and coordinate activities where required.
• Excellent knowledge of MS Office applications.
• Willingness and ability to work in Mbeya and engage with customers in the field.