Associate Operations Manager, Embedded Consulting Services

We are seeking an Associate Operations Manager to support and drive the Embedded Consulting Services business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on South East Asia.

Responsibilities:

Operational Management

• Own the day-to-day operational management of a major embedded security operations programme in Singapore, ensuring delivery against client requirements, contractual obligations and Control Risks standards.
• Support the delivery of embedded consulting services across Southeast Asia and the wider Asia Pacific region.
• Act as a key operational point of contact for consultants and client stakeholders, escalating strategic, commercial and personnel matters where appropriate.
• Manage project administration and business operations activities associated with client engagements, ensuring consistency, accuracy and compliance with internal processes.
• Identify and implement opportunities to improve operational processes, delivery effectiveness and service quality across engagements.
• Work closely with the Business Operations team to ensure project administration is maintained to the highest standard.

People and Resource Management

• Support resource planning activities including the maintenance of consultant databases, workforce planning tools and deployment tracking.
• Assist with the selection, recruitment, onboarding, training, contracting and deployment of consultants across the region.
• Work closely with HR colleagues to support effective consultant onboarding and employee experience, and
• Ensure consultants are effectively supported, engaged and connected to Control Risks throughout the lifecycle of their engagement.
• Support the performance management and professional development of consultants, helping to build operational capability and future leadership talent within the business.
• Contribute to the development and enhancement of resource management tools, processes and information systems to improve visibility and accessibility of consultant data.

Client and Commercial Management

• Build and maintain effective working relationships with client stakeholders to support successful programme delivery and long-term partnerships.
• Identify client needs and opportunities for additional support, collaborating with colleagues to deliver high-quality solutions and outcomes.
• Support the commercial management of embedded consultancy engagements, including contract administration, renewals, extensions and revenue management activities.
• Assist in the preparation of high-quality proposals, scopes of work and other commercial documentation.
• Support business development activities by contributing operational insights, resource planning and solution design for new opportunities.

Regional Team Support

• Support the ECS leadership in the management and growth of the Southeast Asia Embedded Consulting Services portfolio.
• Work collaboratively with regional and global colleagues to ensure effective coordination, communication and delivery across engagements.
• Proactively build and maintain strong relationships with decision makers and senior managers across the business, seeking opportunities for collaboration and operational improvement.
• Develop the capability to independently manage client engagements and operational portfolios over time, contributing to the continued growth of the Embedded Consulting Services business