Technical Systems Specialist

Position Announcement: Technical Systems Specialist

Northeastern Junior College is seeking an enthusiastic and self-motivated individual to fill the position of Technical Systems Specialist. This position is responsible for the installation of new desktop and mobile computing hardware, software, and peripherals standard configurations based on the types of devices that best fit the user's needs. In addition, will document these processes, as well as maintain an accurate inventory of all desktop computing and mobile device hardware, software, and peripherals. The position will manage drive encryption, malware protection software and participate in statewide cybersecurity team. This position is also responsible for the IT Help Desk including duties of answering the help desk phone line for faculty, staff and students. Help desk duties include tracking all work orders using a help desk ticket tracking system. The position creates and manages user accounts and access. This position will also work closely with other areas of the IT department to assist in the delivery of college applications. Perform web updates for the portal, mobile portal app and the technology web page. This position is technology independent and will be utilizing Microsoft. Apple and Android operating systems as well as third-party applications.

Questions regarding the position may be directed to Kade Roelle, NJC Information Technology Director at 970-521-6787 or e-mail to: [email protected]. For more information about NJC, see the college website at http://www.njc.edu.

What Your Key Responsibilities Will Be:

IT Hardware, Software, and Support

• Install, update, customize, and maintain hardware and software, for all desktop computers, notebook computers, including all peripherals, accessories, and printing devices.
• Determine the most efficient procedures for maintaining software and then utilize them to keep applications up to date.
• Help Desk duties include managing the IT Help Desk line as it provides all faculty, staff and students on campus with computer support for college owned technology equipment.
• Provide technical consultation to faculty and staff including analyzing, diagnosing, troubleshooting, researching and solving problems encountered by users.
• Help Desk duties include tracking and using a work order system to track all tickets and calls.
• Help Desk tasks include password resets, troubleshooting student logins to NJC Computer systems, Access NJC, Student e-mail, software troubleshooting, hardware troubleshooting, etc.
• Create, manage, and maintain printer setups on all campus computing platforms.
• Troubleshoot, analyze, isolate, and resolve all technical issues, whether software, hardware, peripheral, network, or user related; either in person, or by utilizing remote access tools.
• Perform problem tracking and issue resolution prioritization utilizing the IT Support Desk software, and ticketing applications.

Network and Security

• Perform pro-active maintenance, including virus and malware removal, as well as application and operating system patches and upgrades. Configure all devices to communicate over TCP-IP networks.
• Install and manage drive encryption, malware protection software and participate on statewide Cybersecurity team at the system level.
• Troubleshoot, analyze, isolate, and resolve all technical issues, whether software, hardware, peripheral, network, or user related; either in person, or by utilizing remote access tools.
• Assist in installing and maintaining Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless Local Area Networks (WLAN).

Microsoft Applications and Portal Administration

• Create and manage all user accounts for Northeastern in the CCC domain. Includes e-mail and distribution lists, security groups, and all file access local and on M365.
• Web presence duties include creating, deploying and managing the Access NJC portal channels and Access NJC mobile application.
• Research and evaluate deployment and management systems and processes. Develop and document deployment processes for all operating systems, and third-party applications. Position requires script creation to deploy software via Microsoft Intune and Microsoft SCCM.

Documentation and End User Training

• Write detailed documentation and technical steps for resolving help desk tickets and calls.
• Provide hands-on training to end users relating to new users, new desktops, and mobile computing hardware.
• Create, and document deployment processes for Microsoft, Apple, and Android operating systems, as well as third-party applications.

What You Will Need:

• Strong interpersonal, negotiation, and communication skills.
• Ability to collaborate with diverse groups including faculty, administrators, technical teams, and external agencies.
• Strong documentation and report writing skills
• Proven problem solving, troubleshooting, and analytical skills.
• Ability to manage website/webpage data

What We Require:

• Associate's degree in technology or a closely related field from an accredited college or university preferred.
• Minimum 1 year of experience in:
  • Computer and technology troubleshooting skills, including Microsoft Windows 11, Apple iOS and OS, and use of the Microsoft Office Suite and Office 365.
  • Enterprise networks (LAN/WAN, Wi Fi 6E/7, Cisco Catalyst, Cisco Meraki).
  • Cloud platforms (Microsoft Azure, M365, Entra ID, Defender, Exchange Online)
  • Endpoint management (Intune, Autopilot, Active Directory)
  • Help desk and IT service management (ITIL practices preferred)

What We Can Offer:

This is a full-time professional appointment. Annual salary is $45,000-$50,000, depending on qualifications and experience. Competitive fringe benefit package available which includes medical, dental, life, PERA Retirement Plan, 11 paid holidays, and several optional benefits. Position begins as soon as a qualified candidate is identified.

CLERY Report: https://www.njc.edu/safety-and-security/clery-act-and-annual-security-report