- Workplace
- Remote, Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- Vincere
Description
KEY RESPONSIBILITIES
You will:
- Support complex incidents and platform-level issues, including contact center and chatbot technologies.
- Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.
QUALIFICATIONS:
- 8–10 years relevant Service Desk / IT support experience.
- Strong communication.
- ITIL training/background.
- Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
- Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.
Work Schedule: Shifting Schedule (24/7 operations; final schedule to be confirmed)
Work Set-up: Full-onsite, Ortigas, Pasig
Skills
AWSServiceNowITIL