General Manager

Job Title:

General Manager

 

Job purpose:
Lead the branch’s operations, people and financial performance to deliver excellent service and profitable growth. Approximately 60% of the role focuses on working hands-on with the sales team and Account Managers, strengthening client relationships, supporting major negotiations and developing new business, while ensuring effective cost control, compliance and staff development.

 

Responsibilities:

• Drive revenue growth, service improvement and profitability.
• Spend approximately 60% of your time supporting the sales team and Account Managers with client meetings, major negotiations and new business.
• Build senior client relationships to retain and grow accounts.
• Manage budgets, forecasts, revenue and costs with the management team.
• Ensure accurate, timely financial and operational reporting.
• Manage business risks and ensure policies and controls are followed.
• Maintain legal compliance and adapt services to client and market needs.
• Report performance, challenges and growth opportunities to EXCO.
• Set team objectives, manage performance and develop staff.

 

Qualifications and experience:

• Relevant tertiary qualification (degree or diploma).
• At least 5 years’ management experience within a service-focused organisation, including staff management.
• Strong commercial ability, with a hands-on approach to supporting sales and growing revenue.
• Ability to balance business growth, service excellence and operational performance.