Treasury Payments Specialist

Description

Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.   

Position Overview 

The Treasury Payments Specialist provides operational and customer support for Treasury Solutions payment products, including merchant services and corporate cards. This position works closely with customers, Treasury Sales Officers, Operations, and branch personnel to support the implementation, maintenance, monitoring, and servicing of treasury payment products.

Essential Job Functions

• Assist with the onboarding, setup, maintenance, and servicing of merchant services and corporate cards
• Support customer implementation activities, including gathering required documentation and coordinating account setup with internal departments.
• Provide support for terminal installation and setup on an as-needed basis.
• Research and resolve payment-related issues, customer requests, and service inquiries in a timely manner.
• Process routine maintenance requests and updates for treasury-related products and services.
• Assist with monthly residual income reports for bank profitability and merchant activity optimization 
• Participate in customer training sessions and provide support materials to assist clients in utilizing Merchant services and corporate cards
• Travel to client sites as needed
• Other duties as assigned

Requirements

• Bachelor’s degree in accounting, finance, or equivalent experience preferred
• 1-3 years of banking, customer service, operations, accounting, treasury management, payments, or related experience preferred.
• Experience supporting electronic banking, payment services, deposit operations, or customer service functions is a plus.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. 

Travel

Travel is primarily local during the business day, although occasional out-of-the-area and overnight travel may be expected. Employee must possess a valid driver’s license and transportation to visit other branches and client sites.  

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at anytime with or without notice.

EEO Statement 

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.