Store Advisor

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Purpose

Handling all the customers requests

## Key Accountabilities

Achieve sales targets while maintaining high-quality sales transactions across Vodafone products and services, including voice, data, enterprise solutions, Vodafone Cash, DSL, devices, and accessories.

Drive upselling and cross-selling opportunities to increase revenue and improve sales conversion rates.

Provide excellent customer service by handling customer inquiries, requests, and complaints for prepaid, postpaid, enterprise, Vodafone Cash, and DSL customers.

Ensure full compliance with Vodafone policies, NTRA regulations, privacy requirements, and cash operation procedures.

Manage store operations effectively, including inventory control, stock management, documentation, cash handling, reporting, and maintaining store standards.

Support and mentor new employees to ensure successful onboarding and performance.

Deliver a superior Vodafone customer experience through first-visit resolution, after-sales support, and customer loyalty initiatives.

Collaborate with different departments to ensure seamless service delivery and enhance customer satisfaction.

## Core Competencies

Sales & Business Development

Customer Service & Complaint Handling

Retail Operations Management

Cash & Inventory Management

Regulatory Compliance

Stakeholder Management

Team Support & Coaching

Customer Experience Excellence

## Needed Skills

Customer-focused with strong listening and communication skills.

Basic sales and upselling capabilities with good product knowledge.

Problem-solving skills to handle customer inquiries and complaints effectively.

Basic understanding of smartphones, devices, and digital solutions.

Good English communication skills, both written and verbal.

Familiarity with FinTech services such as wallets, payments, and digital financial solutions.

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.