Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : SAP BW/4HANA Data Modeling & Development
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business processes. This position requires a proactive approach to maintaining system reliability and supporting operational continuity across multiple platforms.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and internal stakeholders to facilitate issue resolution and service improvements.
- Lead efforts to document and update knowledge base articles to support efficient troubleshooting.
- Support junior team members by providing guidance and sharing expertise to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
- Strong understanding of data warehousing concepts and experience in designing and implementing data models.
- Experience in performance tuning and optimization of SAP BW/4HANA systems.
- Ability to troubleshoot complex technical issues related to data extraction, transformation, and loading processes.
- Familiarity with SAP HANA database and integration with other SAP modules.
- Good communication skills to effectively collaborate with cross-functional teams and external vendors.

Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BW/4HANA Data Modeling & Development.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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