Membership Sales Manager

Ten’s Global Marketing team is looking for a Membership Sales Manager. The right candidate will be an enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. 

They will collaborate with Ten’s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. 

This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global organisation. 

Who we’re looking for 

A confident, knowledgeable and driven individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world.  

·       A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: 

·       Strong communication skills with the ability to build rapport and trust with customers, both verbal and written. 

·       Thrive on meeting new people and business networking including attending events and joining luxury community groups Goal-oriented with a strong drive to achieve results and exceed targets. 

·       Ability to work independently as well as part of a collaborative team environment. 

·       Proficiency in Microsoft Office Suite, Canva and CRM software (e.g., HubSpot or Salesforce). 

·       Flexible and can adapt to changing priorities according to business needs. 

Key Responsibilities

·       The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. 

·       Lead Generation and Sales: Proactively find and engage potential HNW and UHNW prospective members to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. 

·       Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial sale through to their first renewal. 

·       Product and Proposition Knowledge: Develop a comprehensive understanding of our service, proposition and effectively communicating its features, benefits, and value to prospective members. 

·       Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring a seamless and positive experience for prospective members. Maintain accurate and up-to-date records of customer interactions, sales activities, and progress 

·       Target Achievement: Meet or exceed monthly/quarterly sales targets and Key Performance Indicators (KPIs) set by Business Development Director. 

·       Market Research: Stay updated on industry trends, competitor activities, and market developments to identify new sales opportunities and strategies. 

·       Collaboration: Work closely with cross-functional teams such as proposition to find out the latest member benefit to drive sales, marketing to ensure Ten Membership site and social media is supporting sales, whilst liaising with service delivery to keep up to date with member journey and support with renewals. 

Key Measure of Success 

·       The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  

·       Ten Membership Sales Revenue 

·       Retention rates