Client Onboarding Project Manager - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Client Onboarding Project Manager I plays a key role as the lead of new client implementations.  They are responsible for planning, organizing, managing and executing projects from beginning to end. The Client Onboarding Project Manager is a critical thinker who is comfortable leading multiple projects and initiatives.  They possess strong communication skills, problem solving techniques, and project management expertise which they leverage in order to meet (and hopefully exceed) both organization and client goals.

Responsibilities

• Management of onboarding from the project intake and execution standpoint.
• Coordinate with cross functional resources for flawless and fast project execution.
• Serve as a single point of contact for project status and issue management.
• Transform requirements into manageable tasks and create an overall project plan; manage plan through project lifecycle, including updating status.
• Ensure that all projects are delivered on time and within scope and budget.
• Ensure that all deliverables are clearly specified, requirements scoped and agreed upon between the Client and internal teams.
• Manage and communicate scope changes to functional requirements to key project stakeholders during the requirements gathering process.
• Identify and manage project dependencies and critical path.
• Manage multiple simultaneous clients’ projects, including team mobilization, client specification and requirements definition, project plan creation, implementation, testing and sign off.
• Manage all activities around client implementations.  This includes: schedule, scope, risk, and maintaining high client satisfaction in a dynamic, cross-functional environment.
• Effectively communicate project expectations and status to client, team members and internal stakeholders in a timely and clear fashion.
• Effectively balance priorities of business results, quality and client satisfaction in decision-making process.
• Identify and execute impactful onboarding process improvements concurrently with project execution, including process documentation updates.
• Effectively maintain positive working relationships with clients and partners, while clearly communicating priorities and deliverables and managing client expectations.
• Coordinate sunset reviews and document lessons learned, in order to identify successful and unsuccessful project elements.
• Play active and flexible roles in the software development processes. Assist Engineering with resource planning, resource allocation, scenario planning and release management processes

Qualifications

Requirements (Education, Certification, Training, and Experience)

• Bachelor’s Degree preferred or equivalent experience.
• 2-4 years project management experience or account management experience
• PMP Certification preferred.

 

Qualifications (knowledge, skills, abilities)

• BA + 5+ years of client project mgmt experience or equivalent relevant experience
• Ability to take complete ownership of project and drive issues to resolution.
• Ability to adapt and respond to changes in environment and priorities, devise contingency plans accordingly.
• Must be execution-oriented professional with good communication, presentation, and negotiation skills.
• Strong attention to detail, strong organizational skills and ability to handle multiple priorities.
• Strong written and verbal communication skills.  Must be able to speak to business and technical personnel equally well.
• Ability to work cross-functionally.
• A self-starter with high energy and a ‘sense of urgency’.
• Strong PC, Excel and System skills and experience.
• Advanced MS Office skills
• Conflict resolution.
• Strong analytical skills.

Benefits

In addition to statutory benefits, Blackhawk El Salvador offers you fully employer-paid life insurance and a medical insurance copay benefit, childcare reimbursement for parents and guardians of children ages 0 to 4 who attend a Centro de Atención a la Primera Infancia (CAPI), educational reimbursement for employees pursuing bachelor’s degrees, engineering degrees, master’s degrees, or courses related to their job responsibilities, scholarships at leading educational institutions such as ESI, Funiber, and ADEN, as well as many discounts at different businesses when you present your badge.

Requirements (E)

Pass background check and drug screen check