Operations Associate

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

YOUR MISSION: Is in charge of stocking merchandise onto shelves, organizing the sales floor to create a pleasant and safe shopping environment. HOW WILL YOU MAKE AN IMPACT? - Stock merchandise onto shelves and organize the sales floor to create a pleasant and safe shopping environment. - Execute a broad range of established service operations tasks, including resolving subprocesses or decisions/parameters to provide efficient operations service. - Support team members by performing routine inventory tasks and following established procedures. - Train and coach colleagues to handle nonroutine transactional activities, stock shelves, replenish inventory, and present merchandise effectively. - Conduct a range of customer service activities, including managing complex or atypical customer cases and inquiries. - Organize work schedules to ensure task completion, coordinate with support services, and assign short-term tasks to team members as needed. - Perform operational tasks by adhering to established processes, adjusting multiple settings or parameters to meet performance standards. - Follow mandatory procedures and methods of work, including the use of personal protection equipment, to safeguard the environment and ensure the well-being of self and others. - Prioritize workflow to meet quality and timeliness standards, utilizing performance management systems to enhance personal performance. - Post-Secondary Non-Tertiary Education. - Sound experience and understanding of straightforward procedures or systems. - Limited managerial experience. \n\nSkills - Strong organizational skills. - Effective communication and customer service abilities. - Proficiency in inventory management and operational processes. - Ability to train and mentor team members. - Attention to detail and adherence to safety protocols. - Capability to prioritize tasks and manage time efficiently. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.