CBMS Technical Writer

This position is open to current Colorado residents only.

This position supports the development and delivery of Colorado Benefits Management System (CBMS) navigational documentation, online help articles, and change management support to the counties. This position creates clear, concise, and helpful documentation from the technical project lifecycle documentation for counties and eligibility sites. This role also assists with the development, continual improvement, and maintenance of CBMS Online Help (OLH) documentation.

Primary Job Duties:

Online Help (OLH) System Development and Maintenance - Write new, high-quality CBMS Online Help (OLH) articles and update current articles, based on CBMS project requirements. Interact with program areas, CBMS end users, and vendors to capture project project information to create OLH articles. Publish new or updated OLH articles to CBMS production and test environments. Review, edit, and proofread content for OLH articles. Utilize HyperText Markup Language (HTML) conversion tools.

Minimum Qualifications:

Years of Experience:

Six (6) years of relevant experience in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in CBMS and/or PEAK.

OR

Education and Experience:

A combination of related education and experience equal to six (6) years, in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in BMS and/or PEAK.

Preferred Qualifications:

• Demonstrated ability to clearly articulate, in writing, complicated technical information for non-technical stakeholders.
• Demonstrated experience developing online help, user guides, job aids, or knowledge-base content for complex enterprise applications.
• Experience with change management and software implementation, including  user readiness and stakeholder engagement.
• Demonstrated proficiency with Google Suite and Microsoft Office Suite.
• Demonstrated proficiency with Confluence, HTML, Dreamweaver, or similar technical documentation and content-management tools.
• Demonstrated ability to collaborate with others.
• Proven ability to work independently.
• Demonstrated ability to manage workload, identify priorities, and pivot as necessary.
• Detail oriented.

Conditions of Employment:

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license) 

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  1.  Disclose that information on the application 
  2.  Provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. 
  3.  Provide the employee number from the applicant’s prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. 

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must deliver the official appeal form to the State Personnel Board:

  • By email ([email protected]), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

•  Refer to the  Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

The Assessment Process

For additional recruiting questions, please contact [email protected]. 

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

The State of Colorado is an equal opportunity employer.

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.