Technical Service Analyst (Bogota, Colombia)

We are looking for an organized, proactive person with a strong service mindset to join the LATAM Technical Service team. This role will be key to ensuring operational stability, continuity of technical services, and compliance with the service levels agreed with our customers.

The position will be responsible for executing, coordinating, and following up on administrative and operational activities related to technical service requests, resource scheduling, work order management, equipment traceability, contracts, spare parts, calibration tools, and support for internal processes.

This position Serve as an integrating point between customers, field engineers, local leaders, contracts, logistics, internal areas, and information systems, ensuring an aligned, efficient, traceable, and results-oriented operation.

The person in this role will actively contribute to identifying improvement opportunities, supporting operational control, and strengthening area processes while maintaining high standards of performance and customer experience

This role is responsible for executing and controlling the operation with a focus on service stability, making operational decisions that impact contracts, spare parts, and service levels.

It fully manages requests, resource coordination, and case follow-up, ensuring continuity and eligibility of technical services. The role is responsible for spare parts supply management, ensuring timely availability for service execution and directly contributing to the achievement of our service levels.

It acts as an integrating point among customers, field engineers, contracts, logistics, internal areas, and information systems, ensuring an aligned, efficient, and results-oriented operation. This role is an active participant in area initiatives and projects, contributing to the identification of improvement opportunities, operational control, and process strengthening, while ensuring high standards of performance and customer experience.

Key Responsibilities

• Performs daily administrative support activities for technical service across Latin American countries
• Receives and registers technical service requests associated with ASP commercialized equipment eligible for intervention, using the designated information system
• Assigns and schedules the available engineer according to the agenda for the required services
• Follows up on registered work orders to ensure agreed service levels are met according to the contract type, or escalates to local leadership if a potential risk is identified
• Reviews and records information provided by the commercial area regarding the location and registration of ASP commercialized equipment, and maintains traceability information for the generation of field services
• Supports the shipment process for spare parts required by field engineers and follows up with logistics for delivery. Escalates identified difficulties so they can be resolved by the appropriate area or role
• Records and maintains traceability of calibration and monitoring tools in the information system and supports logistics scheduling for their movement to and from the calibration provider
• Records requests for the acquisition of supplies or services in the information system and follows up through closure/invoicing
• Routes requests received through communication channels that are outside the scope of technical service to the appropriate area
• Communicates service scheduling to users/customers according to the agenda agreed with the field leader
• Responsible for capturing customer satisfaction surveys in accordance with the criteria established by the organization
• Compiles technical service support documentation for specific customers
• This position will work closely with technical service, clinical demand generation, indirect channel, and logistics areas
• This position may interact with customers by phone as part of its duties
• Actively participates in special projects and/or tasks as determined by technical service management

Education and Experience Requirements

• Minimum four (4) years of professional experience in areas such as technical service or supply chain
• Undergraduate university degree, bachelor’s degree, or equivalent, preferably related to Biomedical Engineering
• Intermediate conversational English proficiency (B1–B2)
• Spanish–Portuguese language skills desirable (A2)

Role and Competencies Requirements

• Customer care and service chain
• Information system registration and traceability
• End-to-end case and service management
• Validation of eligibility, contracts, and spare parts
• Identification of deviations
• Ability to operate with sound judgment and full autonomy in decision-making aligned with standards and the business
• Critical thinking
• Risk analysis
• Prioritization and sense of urgency
• Professional communication
• Operational reference point

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.