Sales Administration Executive

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About the Role

We are looking for a detail-oriented and process-driven Sales Administration Executive to join our TrueSight & Adoption team based in Kuala Lumpur. This role sits within the centralised APAC Order Intake function, led by Mabel Man, and services all APAC SoftCos including Payroll, ERP, and Accountants.

This is not a traditional outbound sales role. You will be the operational engine behind high-volume, transactional commercial activity — ensuring orders are processed accurately, contracts are managed efficiently, and commercial opportunities surfaced through data are followed up and closed. The role is an ideal foundation for a career in Account Management or Digital Sales.

Key Responsibilities:

Order Intake & Processing

• Process and manage high-volume, low-complexity commercial orders across all APAC SoftCos — including additional users, licence upgrades, module add-ons, ESS access, storage upgrades, and archive/read-only requests.
• Generate accurate quotes in Salesforce and follow up promptly to ensure timely closure.
• Manage recontract paperwork and administrative term variations in collaboration with the broader sales and adoption team.
• Ensure all orders are correctly attributed and recorded in Salesforce with full CRM compliance.
• Handle read-only and archive access requests as a defined scope item for this function.

Proactive Campaign Execution

• Execute calendar-driven outreach campaigns in partnership with marketing — including EOFY, tax time, and peak season campaigns targeting existing clients.
• Work from Salesforce data and TrueSight intelligence to identify and action commercial opportunities within the existing client base.
• Follow up on open quotes and stalled low-complexity opportunities to drive closure.
• Identify leads from Salesforce cases and route qualified opportunities appropriately.

Administration & Data Integrity

• Maintain accurate and up-to-date customer and sales data in Salesforce.
• Support with customer queries relating to billing, portals, contracts, or general service questions.
• Provide day-to-day operational support to the broader TrueSight & Adoption team.
• Escalate any order requiring commercial negotiation, pricing uplift, or cross-sell discussion to the appropriate Commercial Manager or team lead.

Skills and Qualifications

• Proven experience in sales administration, customer service, or a similar operational role.
• Strong organisational skills with excellent attention to detail.
• Comfortable working with Salesforce or similar CRM systems (preferred but not essential).
• Strong written and verbal communication skills in English.
• Professional phone manner; comfortable making outbound follow-up calls to existing clients.
• Ability to manage multiple tasks and prioritise in a fast-paced environment.
• Customer-focused mindset with a proactive, process-driven approach.
• Interest in building a career in account management or digital sales.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.