Company wide Project Lead - Member (Cross functional Collaboration with Rakuten Mobile Business Units) - Anti-Fraud Department (AFD)

Job Description:

Business Overview
Rakuten Group provides over 70 services across a wide range of domains both in Japan and internationally, including internet services such as e-commerce, travel, and digital content; fintech (financial) services including credit cards, banking, securities, e-money, and smartphone app payments; mobile carrier services; and professional sports.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview
The Fraud Prevention Department is a newly established organization founded in April 2026, reporting directly to the President & CEO, created to achieve healthy and sustainable service growth for Rakuten Mobile. It simultaneously pursues user-friendly service design and business profitability and convenience.

Beyond responding to individual fraud cases, the department carries a strategic
mission of building the governance framework itself in collaboration with senior
management. As a newly established organization, there is the freedom to design systems and culture from scratch without being constrained by precedent.

The department consists of five sections. This position sits within the
"Business Collaboration Section."

*Note: While this position handles Fraud Prevention Department work for Rakuten Mobile, Inc., the employing entity will be Rakuten Group, Inc.

[Mission of the Business Collaboration Section]
Fraud prevention is not just about "defense." The Business Collaboration Section
works closely with Marketing, SHOP teams, and other business units to design and drive systems that maximize revenue while keeping fraud risk under control. We develop professionals in fraud prevention who never impede business growth.

[Why This Role is Compelling]
1. Dynamism Under Direct Executive Leadership
As an organization reporting directly to the President & CEO, your proposals
connect directly to executive decisions. An environment where frontline operations and management move as one.

2. Building an Organization from Scratch
In this launch phase, you can lead with full autonomy over process design,
team culture, and system requirements — shaping the department from the ground up.

3. Unique Market Value
Gain fraud prevention expertise found nowhere else: Rakuten's vast economic
ecosystem data combined with Rakuten Mobile's real-time traffic intelligence.

4. Expanding Career Paths
Career paths extend beyond fraud prevention to quality improvement across the
group, marketing strategy, governance, and more.

Position
Why We Hire:
With Rakuten Mobile's rapid business expansion, the volume of regulatory,
internal control, and management reporting work has grown significantly.
We are expanding headcount to cover policy management, KPI tracking, and external reporting functions. Candidates without fraud prevention frontline experience are very welcome — backgrounds in governance, compliance, or corporate planning are highly valued.

Position Details
- Fraud Prevention Strategy Planning and Execution
  Design systems to predict and control fraud risk in collaboration with each
  business unit.

- Mid-to-Long-Term Roadmap Development
  Architect forward-looking defense strategies and drive them with clear
  prioritization.

- Building a Cross-Organizational Fraud Prevention Management Structure
  Serve as the driving force for fraud prevention initiatives by working closely
  with Marketing, SHOP teams, and other departments.

- Defense Planning and Execution Plan Development
  Develop plans that minimize disruption to each department while maximizing
  defensive effectiveness.

Work Environment
[Department Composition]
- Headcount: Approximately 20 members in the Fraud Prevention Department
  (approximately 5 per section)
- Age distribution: 6 in their 20s, 8 in their 30s, 6 in their 40s
- New graduate to mid-career hire ratio: 2:8

[Average Overtime]
Approximately 20 hours/month
*May vary depending on projects and time of year.

Mandatory Qualifications
Any one of the following / Target: 3+ years of experience

*Practical experience in fraud prevention is not required.
 Candidates from other industries are very welcome.

1.Experience in business improvement, planning, or project participation
  at a company
  Includes planning and driving initiatives, or working cross-departmentally
  to solve problems. No PM or management title required.

2.Practical experience in business process improvement or transformation
  at a consulting firm or company
  Includes problem analysis, solution planning, and coordinating with
  internal/external stakeholders. Any industry or company size accepted.

3.Experience in sales, marketing, business planning, operations, or similar
  roles — driving initiatives in collaboration with multiple departments
  No "PM" or "PMO" title or certification required.
  Applicants who have successfully driven any initiative involving other
  teams are welcome to apply.

Desired Qualifications
- Practical experience in fraud prevention, security, or AML/CFT-related work
- Knowledge in fraud prevention domains: fraud detection, monitoring, or
  countermeasure design
- Experience using data analysis / BI tools for problem discovery and
  decision-making (SQL, BI tools, dashboard design)
- Experience leading business automation or systematization projects
  (e.g., RPA or workflow system implementation)
- Work experience in e-commerce, mobile, fintech, or payments
- Ability to quickly understand Rakuten Mobile's business model and
  fraud risk structure
- Business-level English proficiency (email writing, document creation,
  meeting participation)

#business #director #projectmanager #informationsecurity #privacygovernance #communicationsandenergy 

Languages:

Japanese (Speaking - 4 - Fluent)