Revenue Collections Assistant (As-Needed)

City of Santa Monica

Yesterday

Salary: $53k – $66k/yr
Location: City of Santa Monica, CA, CA, US
Department: Sales
Education: High School
Source: GovernmentJobs

Description

Only the first 50 qualified applications received will be accepted for further consideration.

Collects coins from parking meters, operates counting machines to sort, count, bag and record coin and currency receipts, and reports broken meters for maintenance and repair. Responds to inquiries, complaints and requests from the public.

SUPERVISION RECEIVED:

Works under the general supervision of the Revenue Collections Supervisor and/or designee, who make detailed work assignments, frequently reviews work in progress, and periodically review completed work.

Pushes a heavy sealed coin cart throughout the City, walking long distances to collect money from parking meters on streets and parking structures. Reports broken meters for maintenance and repair.

Operates counting machines and printers to sort, count, bag and record coin and currency receipts.

Prepares coin bag tags and monitors inventory of tags. Seals, lifts and stacks heavy coin bags on pallets, prepares order forms, and ensures that coin bags are ready for pick up. Delivers coin bags to armored truck and ensures that receipts are properly completed and signed.

Cleans, maintains and makes minor adjustments to coin machines. Reports malfunctioning equipment and calls for repair services.

Transports coin collection carts.

Drives City vehicles or walks to various coin collection routes.

Assists in servicing coin changers, as required.

Performs simple meter repairs and reports unusual events or problems on routes to appropriate staff.

Responds to inquiries complaints and requests from the public and makes referrals to appropriate sources, as necessary.

Follows applicable safety rules and regulations.

Performs other related duties, as assignedKnowledge, Abilities and Skills:

Knowledge of:
Basic mathematics.
General office practices and procedures.
Safe work practices and procedures.
Effective customer service techniques.

Ability to:
Follow oral and written instructions.
Perform routine tasks independently.
Perform simple mechanical repairs.
Learn and apply operating principles of parking meters, coin counters and coin sorters.

Demonstrate physical dexterity to lift objects of up to 50 lbs and maneuver carts of up to 175 lbs.

Walk long distances for prolonged periods of time.
Safely drive a City vehicle.
Safely transport coin collection carts.
Communicate effectively with the public.
Provide effective customer service.
Establish and maintain effective and cooperative working relationships with City employees and the general public.

Skill in:
Performing basic mathematical computations.
Reading, writing, and communicating at an appropriate level.

REQUIREMENTS
Minimum Qualifications:

Graduation from high school or equivalent. One year of recent, paid work experience performing customer service duties which included frequent contact with the public and working independently with minimal supervision. Six months recent work experience performing cashiering duties is desirable.

Licenses and Certificates:

Possession of a valid class C driver license.

How to Apply:

Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

Selection Process:

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of any of the following and is subject to change as needs dictate:

Training and Experience Evaluation - 100%

If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Note: Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

WORKING CONDITIONS:

Work is regularly performed both outdoors in seasonal climate and variable weather conditions and indoors in an enclosed office environment. The incumbent is required to work around pedestrians, traffic, noise, dirt, dust and slippery surfaces. Physical demands include bending, pushing, reaching and climbing stairs, including standing and walking continuously for prolonged periods of time and long distances. Moving money canisters and carts weighing up to 175 pounds and lifting and carrying objects weighing up to 50 pounds are required. For more comprehensive information, click HERE to access the Essential Functions Job Analysis for this job classification.

Skills

Customer Service