Hotel Front Desk Night Audit

Find Your Future in Paradise! 

Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARY
The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service during overnight hours while accurately completing daily financial audit procedures. This role combines operations, guest assistance, and night audit account functions to ensure a smooth transition between business days and a safe, welcoming environment for guests. 

JOB RESPONSIBILITIES
Job duties include, but are not limited to:

Front Desk Services:

• Welcome guests with warmth and professionalism upon arrival, including overnight arrivals and walk-ins.
• Check guests in and out efficiently, ensuring accuracy in reservations, payment processing, and room assignments.
• Provide information regarding hotel amenities, dining options, property details, and local attractions.
• Handle guest inquiries, requests, and complaints promptly, courteously, and with sound judgment.
• Ensure the Front Desk area remains secure at all times; the desk must not be left unlocked or unattended during the shift.
• Act as Manager on Duty during overnight hours when the Front Office Manager or leadership team is off-duty.

Guest Services:

• Offer personalized recommendations and assistance regarding dining, activities, transportation, and local experiences.
• Arrange restaurant reservations, transportation, tours, and other guest requests as needed.
• Handle special guest requests including celebrations, special occasions, or amenities.
• Anticipate guest needs and take initiative to exceed expectations, especially during overnight hours when resources may be limited.

Night Audit Duties:

• Perform nightly audit procedures, including turning over the operating day in the Opera Cloud PMS system.
• Review late check-outs not processed during the day and identify no-shows; determine proper status and take appropriate action.
• Balance and verify daily financial activity, including guest folios, ledger balances, and credit card transactions.
• Ensure proper batching and settlement of all credit card transactions, maintaining strict financial accountability.
• Generate, review, and save required audit and financial reports to designated computer files.
• Prepare systems and records for the new hotel operating day.

Security & Overnight Property Oversight:

• Conduct hourly security rounds of all assigned properties, including guest corridors, public areas, grounds, gates, linen rooms, and maintenance areas.
• Ensure all restricted areas are secured and locked; identify and report any safety, maintenance, or security concerns immediately.
• Monitor for disturbances such as loud guests, excessive noise, unattended doors, or safety hazards and respond appropriately.
• At Atwater: check fire escapes and roof areas to ensure they are clear and secure.
• AT Pavilion: check courtyard, kitchen, and laundry areas to ensure they are secure.
• At Mt. Ada: perform hourly security checks and assist with overnight property oversight as assigned.
• Collect beach towels and linens during overnight hours and prepare them for scheduled laundry pick-up.

Morning Setup Responsibilities:

• Prepare and set up morning coffee service prior to guest services arrival.
• At Pavilion: assist with setting up the continental breakfast area, including coffee, supplies, and food items.
• At Atwater: ensure morning coffee service is prepared and ready for guest use.
• Maintain cleanliness and organization in breakfast, lobby, kitchen, and public guest areas during overnight hours.

Administrative Tasks:

• Maintain accurate records of guest interactions, requests, incidents, and overnight activities.
• Complete nightly logs and communication for the Front Office and management teams.
• Assist with additional administrative or operational duties as assigned by management.

QUALIFICATIONS

• Must be at least 18 years old.
• Previous hospitality experience required; front desk or night audit experience strongly preferred.
• Strong customer service skills with a friendly, professional, and calm demeanor.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently during overnight hours.
• Strong organizational skills and attention to detail, especially with financial and audit responsibilities.
• Ability to read, analyze, and interpret business documents and reports.
• Intermediate computer skills and ability to navigate multiple systems; familiarity with Opera Cloud PMS is a plus.
• Flexibility to work overnight shifts, weekends, and holidays.
• Valid driver’s license with a clean driving record (if required for property-related transportation or golf cart operation).
• California Food Handler Certificate upon hire.
• RBS (Responsible Beverage Service) Certificate upon hire.
• Commitment to delivering exceptional guest service and maintaining hotel safety and financial integrity.

DETAILS

Position Type:   Seasonal
Schedule: Overnight  / Night Audit Shift  11:00pm-7:00am

HOUSING

The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate.  Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. 

Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen.  Housing is subject to availability and cost will vary based on location. 

PAY TRANSPARENCY

The pay scale for this position ranges between $20.00-$22.00 per hour depending on the work schedule.  Additional commission eligible based on hotel room and guest activity sales. 

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be comfortable and able to stand for up to 6-8 hours per day.  Must be able to lift up to 20 lbs. occasionally.  Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.  Talking and hearing occur continuously in the process of communicating with guests, management and team. 

SCHEDULE

This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

LIFE ON CATALINA ISLAND

• A fast paced, exciting work environment with upward mobility and growth opportunities.

• Meet and engage with people from all over the country and world!
  

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities. 

• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:
We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.