Chief Purser

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• To ensure smooth and accurate onboard financial operations;

• To manage onboard revenues in accordance with prescribed budgetary requirements;

• To manage revenue outlets and concessions through department heads;

• To oversee and facilitate prompt processing of legal documents with port authorities and government agencies;

• To supervise and audit the onboard payroll, revenue and cash systems;

• To assist the General Manager O/R in the daily operation of the hotel, to act as General Manager O/R in his/her absence, and to deputize the role in the daily operation;

• Implement and maintain guidelines and procedures set out by RSSC.

Responsibility and Authority

Guest Experience

• Demonstrates a genuine concern for guests’ wellbeing at all times;

• Pro-active approach to problem solving;

• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.

Operational and Administrative

• Oversee all clearance related communications between the Second Purser Pax and the port agent regarding ship’s clearance.

• Randomly attend Ships Clearance to observe procedures carried out, or in more complex/demanding ports to give support, assistance and advise to the Pursers on how to proceed.

• Be present to ensure smooth operations at full passenger or crew immigration inspections.

• Review and approve documentation sent to guests by the Second Purser Pax prior to distribution.

• Arrange port requirements such as stevedores, porters, shore side assistance for loading etc;

• Manage Revenue Outlets;

• Compile and distribute Daily revenue reports to onboard and shore side management.

• Daily Passages approval;

• Daily validation of TAR entries within the Purser's department;

• Review Guest Comment Cards received and address issues;

• Attend Senior Shipboard Management Meeting

• Attend Shipboard Hotel Operation Meeting

• Attend Safety Committee Meeting;

• Prepare End of Cruise Report;

• May conduct and attend crew and guest cabin inspections

• Regularly meets with Concessionaire Management to hold a revenue meeting.

• Writes Revenue meeting minutes and distributes to onboard and shore side management.

• Discuss and address separately concessionaire’s service standards and overall appearance of physical areas, also physically checking storage areas from a safety point of view, etc.

• To conduct a tour of all Front of House and Back of House areas daily/regularly to look at overall standards of ship, cleanliness service standards etc. and addresses issues with department heads and advises the General Manager O/R.

• Randomly check HIC’s storeroom.

• Fidelio visitor import

• Boutique – Window displays, tidiness of sales areas, merchandise, staff members appearance. Should review all flyers/literature produced prior to issue.

• Spa - cleanliness and appearance of all areas including changing rooms, treatment rooms, saloon and Reception areas, presentation of staff members.

Finance

• All financial aspects of the on board operation, including but not limited to guest accounts, crew accounts, revenue and payrolls;

• Daily Accounting Procedures and Revenue Reporting;

• Auditing Foreign Currencies, Fidelio and Micros and all other financial areas;

• Auditing monthly Bi-monthly payroll audit payrolls for Crew and onboard pre-approval of crew expenses prior to final approval by General Manager as outlined in VOM 08/06.03 Crew Reimbursement Guidelines;

• Prepare and Authorize Purchase Orders for Ship’s Calls;

• Review and approves the Victualing report on cruise basis;

• Approve MXP requisitions prepared by RSSC Departments;

• Audit Amenity processes on board;

• Ensures Audits of the Hotel Inventory Controller's processes are conducted as follows:

• Maintenance of Ships Safes including foreign currencies, US Dollars and deposits from Concession Companies on board;

• Auditing of Crew Purser and Second Purser Pax safes on a monthly basis.

• Overseas Second Purser Pax auditing of Reception floats.

• Ordering of cash and ensuring monthly cash flow is maintained at an optimal operating level;

• Weekly cash flow reports to Treasury

• Cost Control and Budget Compliance;

• Oversee the day-to-day operation and maintenance of the Crew ATM, including troubleshooting and coordinating necessary repairs.

• Destination Department Revenue Reconciliation with NVS Reservation System for Pre Paid Excursions;

• Cruise End Balancing, Revenue Reporting and Revenue Settlements;

• End of Month Financial Reports

• Prepare Foreign currency commissions sheet for Purser staff;

• Prepare medical Staff Commissions report;

• Review and send for approval monthly and sign off Casino Staff Tips calculation;

• Process authorizations and settlements of credit cards on a daily basis and delegates the declined credit cards to Second Purser Pax for follow up;

• EOM Casino Cash and Chips count

• 20 randomly chosen items on a monthly basis

• A list of 20 items assigned by the corporate office fleet-wide on a quarterly basis

• A full inventory on a yearly basis

• Conduct monthly, quarterly, and annual counts of the medical inventory, ensuring accurate record-keeping.

Training and Development

• Appraisals of direct reporting staff, and reviewing of Front Office and Concession Staff Appraisals;

• Support Second Purser Pax in training Front Office staff in financial aspects of operation;

• Trains, coaches and leads crew to consistently superior levels of performance

• Communicates standards of performance to employees

• Ensures adherence to the company defined appraisal system

• Promotes, participates in and actively suggests enhancements to RSSC Service Standards Training Programs

• Creates and maintains a positive work environment

• Models excellent leadership behaviour

• Fosters teamwork within all departments onboard

• Identifies suitable candidates for promotion within department as required.

Social

• Maintains positive relationships with colleagues

• Respects the privacy and rights of colleagues

• Promotes cooperation and teamwork

• Attends all main Cocktail Parties and also participates in Hosting of Officer Tables.

• At all times projects a favourable image of Regent Seven Seas Cruises, promoting its aims and objectives to enhance public recognition and acceptance of all its areas of operation or endeavours.

Safety

• Monitor the practical application of the Company's policy, procedures and instructions.

• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.

• Issue Shipboard Crew Notices as needed, as described.

• Participate in the Fire Safety Inspection, as described.

• Assist in investigation of all Marine Casualties in Hotel areas, as described.

• Assist in Investigation all Incidents in Hotel areas, as described.

• Exempt Hotel personnel from Training Exercises and Drill Activities, as described.

• Member of the Shipboard Senior Management Meeting, as described.

• Ensure proper Crew Training on the Job for the Hotel personnel, as described.

• Be cognizant and ensure implementation regarding passenger safety.

• Ensure implementation of a process to provide information about persons not part of the active crew of the vessel, but occupying a crew cabin, as described.

• Provide Positive Report to the Master, as described.

• Member of the Shipboard Safety Committee, as described.

• Ensure implementation of a procedure to identify all cabins occupied by passengers with disabilities and to inform the Master accordingly before departure, as described.

• In cooperation with the Deck Department, ensure effective management of oxygen brought onboard by passengers, as described in including issue of letters to guest as specified in the procedure.

• Prepare a handover report prior to leaving the vessel as described.

• Handle missing person reports as described.

• Participate in crew and passenger safety drills according to instructions from ship’s command;

• Comply with company safety and pollution prevention regulations.

Systems

• MS Office Suite

• Fidelio Cruise including (but not limited to) modules:

• Micros / Symphony POS

• NVS – Visual Reservation System

• MAPS

• MXP

• IssuTrax

• Cruise Management, Cashbook, Payroll, Security, Shore Excursion, Data Import, US Customs APIS, Quick Check In.

Education and Experience

• Hospitality and Financial Background preferred;

• Travel industry and previous shipboard experience required;

• Experience in front office, revenue operations and crew operations required;

• Cost control and budget control experience;

Profile

• Understanding of the highest level of service;

• Excellent administrative skills;

• Strong leadership skills and practice ‘leadership by example;

• Outgoing personality, open minded and flexible;

• Ability to work in an international environment;

• Ability to perform well under pressure;

• Excellent appearance and excellent social skills;

• Well organized;

• Multi tasker.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.