Trust and Safety Associate - NCII - English (CL12) - Additional Languages Preferred

Position: Trust & Safety Associate - NCII (CL12)
Location: Dublin, Ireland
Contract: 12-month contract (with view to extension)
Working Hours: 24/7 (including Bank Holidays)
Languages: English (additional languages preferred)
 

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society. 

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns. In this project you will be reviewing NCII content, which means 'non-consensual intimate imagery' content.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. 

Role Details and Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels

• Understand and remain updated on changing client policies and guidelines Stay up-to date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.

• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.

• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.

• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

• Manage projects related to responsible AI, including setting goals, defining timelines, and ensuring project deliverables are met.

• Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work

• Participate in continuous training programs and workgroup discussions for optimal development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

• Participate in team meetings, provide feedback, and contribute to the overall success of the consulting team

Basic Qualifications & Skills Needed

• Strong coping, emotional resilience, and stress-management skills

• Excellent comprehension, communication, and (insert language) skills

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision-making skills

• Bachelor's degree in Computer Science, Business, or English

• Minimum of 3 years of experience in content moderation and/or responsible AI governance, policy, and consulting work.

• Demonstrated ability to jailbreak large language models and create effective prompts for interrogation (RAI specific roles).

• Over 18 years of age

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

• Ability to work well individually and as part of a team

• Ability to work differing rotations/shifts and non-standard work hours

• Flexibility in meeting changing business needs in a fast-paced environment

• Commitment to quality, efficiency, and effectiveness

• Previous business process outsourcing, customer service, or content moderation experience is a plus

• Master's degree or Ph.D. in Computer Science, Artificial Intelligence, or a related field.

• Experience working with large language models such as GPT-3, BERT, or T5.

• Familiarity with programming languages like Python, Java, or C++ for integrating AI applications, and performing API requests.

• Knowledge of machine learning algorithms and their applications in responsible AI • Experience in consulting or working with clients from various industries to address responsible AI challenges.

• Strong network within the content moderations and/or responsible AI community and a track record of collaborating on interdisciplinary projects.

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

**Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.**

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion and/or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. 

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open, and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. 

Equal Employment Opportunity Statement 

 All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.  

Inclusion & Diversity 

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace”. 

“Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities