Transfer Agency Team Leader - Alternatives

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

As a Team Leader within our Transfer Agency division, you will be responsible for the day to day oversight and management of the Transaction Processing Team and maintaining a high standard of client service. To be successful in this role, you must have strong people management and mentoring skills, be detailed-oriented and demonstrate an ability to influence at all levels.

Responsibilities Include:

Transaction Processing

• Oversee the day-to-day activities of the department
• Validate and approve transfer agency transactions
• Effectively handle special processing situations that require oversight or manual intervention
• Work with Supervisors to establish weekly rotation that allocates tasks according to the skill set and deadlines within the team
• Review and discuss with the Manager any issues requiring escalation
• Ensure that policies and procedures are adhered to on a daily basis
• Oversee all internal or external audits and ensure a clean report is received

Client Service

• Establish, together with the Manager service standards and procedures for the department
• Implement KPIs to determine the team's performance in meeting these service standards
• Establish effective internal and external network
• Establish strong vertical and horizontal relationships within the department, BBH and clients
• Actively participate and work with the Client Service Managers and Production Support in the launch of any incremental business such as new funds or share classes
• Work with Senior Management and Risk to manage controls efficiently to alleviate any potential risk areas
• Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations

People Management

• Responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
• Conduct bi-annual performance appraisals and provide regular feedback based on goals for direct reports
• Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks
• Organize and perform the cross-training of staff on all aspects of Transfer Agency Data and Transaction Processing functions to develop depth and breadth of knowledge
• Work with his management to address the training needs of the group (including the industry specific topics)
• Establish successful level of synergy within the department
• Minimize overtime and implement additional efficiencies as automation projects are completed
• Develop training plans for all staff members and ensure that mid to long term career plans are in place for all staff members
• Ensure succession planning and coverage at all times

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 5+ years of relevant work experience, including Transfer Agency/Alternative Investments experience
• Experience working in a client servicing focused work environment
• Proven ability in people management, and ability to delegate and to gain the commitment among team members
• Experience in planning, initiating and following through to meet objectives
• Ability to coordinate across departments/functions when needed to handle specific client requests
• Ability to identify, recommend and implement improvements to existing processes
• Attention to detail and proven ability to handle complexity
• Ability to work effectively under pressure and demonstrate initiative
• Proven ability to communicate effectively both verbally and in writing
• Proven ability to adapt to change and problem solving
• Good knowledge of standard Office applications (Word, Excel and PowerPoint)

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
• A culture of inclusion that values each employee’s unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

   

Salary Range

$85,000-$130,000 Base Salary + annual bonus target

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.