Computer Analyst Sheriff (E911)

Advises and assists users in operational procedures.   Repairs and maintains computer systems and network infrastructure.  Participates in maintaining County GIS information. Provides computer support to Sheriff Department and E911 Center.  Job will include on-call time with Sheriff and E911.  On-call schedule will depend on the number of technicians currently employed by the County.  Performs related professional and technical work as required. Under occasional supervision, performs technical and clerical work as required in the maintenance of the County's E-911 addressing system, and performs related work as assigned. Provides technical support, maintenance, troubleshooting, and assistance for computer systems, radio communications equipment, and related technology utilized by the Sheriff's Office, Jail, including the  911 Emergency Communications Center.  Reports to the Director of Computer Operations.

• Communicates with County staff to determine information systems requirements; evaluates requirements and determines hardware and software needs.
• Installs new systems; provides user training, support and assistance as needed.
• Maintains and modifies existing systems; converts files as necessary and if possible.
• Installs and connects new equipment, such as personal computers, terminals, printers, etc., to the main computer system.
• Troubleshoots equipment, network and system failures.   Understands IP schemas and CAT5 cabling.   
• Monitors system operations to ensure uninterrupted service.
• Removes unnecessary files on a regular.basis to keep system operating at peak efficiency.
• Researches and recommends the purchase of commercial software as appropriate.
• Provides timely and professional user support and assistance.
• Attends various meetings as required; attends classes, workshops, seminars, etc., to maintain job knowledge and skills.
• Receives and responds to inquiries, concerns, complaints and requests for assistance from County staff regarding information technology systems and operations.
• Gathers information for and prepares a variety of technical and administrative reports for decision-making purposes and as required by the County and/or other agencies.
• Operates a variety of equipment such as computers, printers, fax machine, copier, calculator, telephone.
• Uses clerical and computer supplies, small hand and power tools, cabling, etc.
• Locates properties to be addressed on GIS-based mapping system.
• Obtains official addresses using distance measuring devices as directed.
• Verifies and posts residents' addresses and telephone data into Master Street Address Guide (MSAG) computer database; enters address information on appropriate permit applications.
• Informs supervisor of newly created roads and road changes for records updates.
• Verifies addresses for other departments, agencies and the general public.
• Researches and provides pertinent information to and from law enforcement agencies, rescue squads, fire departments, local utility companies, U.S. Postal Service, telephone companies and other County, state and municipal offices.
• Provides technical support, maintenance, troubleshooting, and assistance for computer systems, radio communications equipment, and related technology utilized by the Sheriff's Office, Jail, including the  911 Emergency Communications Center.  
• Job will include on-call time with Sheriff and E911.  On-call schedule will depend on the number of technicians currently employed by the County.    
• ADDITIONAL JOB FUNCTIONS
  Performs general clerical duties within the department as required, including entering and retrieving  computer data, preparing computer reports and spreadsheets, copying and filing documents, sending  and receiving faxes, answering the telephone, etc. Performs related duties as required.
  Maintains a clean and safe workplace.

Has thorough knowledge of the methods, procedures and policies of the County as  they pertain to the performance of duties of the Computer Analyst. Is knowledgeable in the laws,  ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
Has knowledge in the areas of computer technology and maintenance, information systems  management, data processing, etc. Has working knowledge of varying business operations and is  able to design / implement computer applications to meet business needs. Is able to effectively  determine appropriate hardware and software requirements for various County operations. Is able to  provide professional, efficient user support and assistance. Has knowledge of the standard tools,
 materials and practices of the industry. Has skill in the care and use of required tools and equipment. Is able to make minor adjustments and repairs to computer hardware as needed. Has knowledge of the occupational hazards and safety precautions of the industry. Has the ability to offer training and  assistance to co-workers and employees of other departments as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan,  organize and prioritize daily assignments and work activities. Has good organizational, technical and  human relations skills. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Has knowledge of proper English usage, punctuation, spelling and grammar. Has knowledge of modern office practices and technology. Has the mathematical ability to handle  required calculations. Is able to read and interpret technical materials pertaining to the responsibilities  of the job. Is able to assemble and analyze information and make written reports and records in a  concise, clear and effective manner. Has thorough knowledge of the terminology and various professional languages used within the department. Knows how to maintain effective relationships with personnel
 of other departments, professionals and members of the public through contact and cooperation.  Knows how to react calmly and quickly in emergency situations.
Intelligence. Requires the ability to apply principles of logical thinking to define problems, collect  data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow  and give verbal and written instructions; to teach employees. Must be able to communicate  effectively and efficiently in a variety of technical and/or professional languages including computer  science and data processing.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to  mathematical formulas, to determine percentages and decimals and to determine time.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and  visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery.
Manual Dexterity. Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have moderate levels of eye/hand/foot  coordinator?.
Color Discrimination: Requires the ability to differentiate colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving  instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. typically involving some combination of stooping, kneeling, crouching and crawling, and which involves
 some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor.
Language Ability: Requires ability to read a variety of policies and procedures, technical manuals  and diagrams, etc. Requires the ability to prepare technical reports, logs, records, correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging  ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.  Exercises immediate remedial action to correct any quality deficiencies that occur in areas of  responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts. 
Quantity of Work: Performs described Essential Functions and related assignments efficiently and  effectively in order to produce quantity of work which consistently meets established standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned work  within deadlines in accordance with directives, policy, standards and prescribed procedures.  Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures  regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to  vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet  job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates  proper and acceptable action for the completion of work with a minimum of supervision and  instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as  they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to  issues or situations. Implements decisions in accordance with prescribed and effective policies and  procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and  researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and  objectives of same. Questions such instruction and direction when clarification of results or  consequences are justified, i.e., poor communications, variance with established policies or  procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation  intra- and inter-departmentally.
Relationships with Others, Shares knowledge with managers, supervisors and co-workers for mutual  benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative  and courteous relationships inter- and intra-departmentally, and with external entities with whom the position
 interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and  maintain good will. Emphasizes the importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the  completion of work in accordance with sound time-management methodology. Avoids duplication of  effort. Estimates expected time of completion of work elements and establishes a personal schedule  accordingly. Attends required meetings, planning sessions and discussions on time. Implements work  activity in accordance with priorities and estimated schedules.
Safety and Housekeeping. Adheres to all established safety and housekeeping standards. Ensures  such standards are not violated. Bachelor's degree in computer science or data processing supplemented by one to two years of experience in computer programming, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities

This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.  Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.

In compliance with the Immigration Reform and Control Act of 1986, Bladen County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.