Senior Project Manager

Description

Manages projects that are non-cyclical and varied, aligning with the project management life cycle (initiating/defining; planning; executing; close-out) and supporting business priorities. May also perform some project work, such as research and analysis.

At this level, manages a portfolio of projects to include those considered complex in nature with function-wide and/or SBU-wide impact. Provides updates to manager and collaborates with manager regarding highly complex matters requiring escalation. Oversee management and execution of operational Service / Sales activities including B2B, phones, partnerships, agent onboarding, technology, and support. Works across both business and personal lines, organizes and operationalizes agency service / Sales initiatives within Retention and Growth team.

Responsibilities:

• Manages a portfolio of projects to include those considered complex in nature with function-wide and/or SBU-wide impact.
• Examples of complexity: highly technical, substantial budget, high visibility, long tail, many stakeholders crossing multiple functional groups, outside U.S. arena, etc.
• Defines the business case with input from stakeholders.
• Identifies and gains agreement on project objectives, scope, timing, and resources.
• Plans activities/tasks that will deliver the desired results and oversees day-to-day work and monitoring of progress towards goals.
• Ensures resources are optimally sourced and deployed.
• Conducts project meetings and prepares regular reports to communicate the status of projects to stakeholders within and beyond the project team.
• Adeptly builds consensus and gains buy-in among stakeholders across the organization.
• Escalates and works to resolve issues that serve as roadblocks and/or place project objectives at risk.
• Identifies and provides visibility into trade-offs between options, while strongly influencing recommended approach.
• In addition to project management, may also perform some of the work defined in the project roles and responsibilities such as Develops and deploys tactics to achieve critical operational objectives
• Analyzes key performance indicators to assess business flow, identify opportunities and inform org strategies
• Serves as a primary liaison for national operations groups to drive consistency in site management practices
• Create and execute on strategies to support the site activities by providing tools, resources, and communication on updates and changes internally and with external partners 
• Helps develop strategies to drive business results, efficiencies and cost-effective alternatives
• Enables national campaigns at the local level and works to develop emerging market and B2B opportunities
• Supports the site leader in the development of strategies, including opportunity identification, tactical planning, deployment and results monitoring involves advanced levels of logic.
• Provides mentoring to less experienced staff.

Qualifications

• Expert-level ability in managing all aspects of the project management life cycle for multiple projects at one time to include those complex in nature.
• Advanced knowledge of project management tools.
• Strong ability to adapt and address unique challenges in collaborative and creative ways. Project management certification strongly preferred.
• Displays advanced communication, organizational, analytical, critical thinking, and team building skills as well as advanced presentation, influencing, and relationship management skills.
• Advanced business operations knowledge to include understanding the function's value chain and market conditions strongly preferred.
• Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred.
• Minimum of 10 years of relevant experience to include project management work.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.