Site Survey & White Glove Specialist

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

This role is responsible for the development, implementation and management of Data Center White Glove Services within the organization. The position focuses on executing technical site surveys, designing logistics and operational solutions for data center projects, supporting White Glove teams, and executing training programs to ensure consistent, high-quality service delivery. The role acts as a key interface between customers, operations, suppliers and technical teams.

Responsibilities

Site Surveys & Solution Design

• Conduct technical site surveys at data centers and customer locations;
• Assess access procedures, loading and unloading facilities, safety requirements and operational constraints;
• Prepare site survey reports including photos, risk observations and operational recommendations;
• Develop standard procedures and best practices for data center deployments

White Glove Operations

• Set up and continuously develop White Glove services for hi-tech and data center customers;
• Ensure compliance with quality, safety and customer-specific requirements;
• Develop operational KPIs and continuous improvement initiatives;
• Manage strategic White Glove partners and subcontractors. 

Data Center Training Center Development

• Develop and manage a dedicated Data Center Training Center;
• Create and maintain certification and training programs for White Glove employees;
• Develop and maintain SOPs, work instructions and safety programs;
• Organize practical training for rack handling, installation procedures and data center compliance;
• Ensure knowledge retention and continuous development of technical teams.

Resources Management

• Track capacity planning and resource allocation;
• Monitor project budgets, quality, service levels and customer satisfaction.

 

Qualifications

• Experience of 2+ years in freight forwarding, preferably in hi-tech
• Experience of 2+ years in project management and roles with client contact;
• Experience with audits, providing training and KPI management would be a plus;
• Experience with Site Surveys / White Glove preferred;
• Bachelor+ education level or similar;
• Green Belt certification is a plus;
• Ability to travel around 40% of the time
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset
• Strong understanding of data center environments, access procedures and critical infrastructure requirements;
• Practical knowledge of server rack handling, hi-tech equipment movement and White Glove delivery standards;
• Strong PC skills (Windows, Microsoft Office, applications) preferred
• Experience with CargoWise computer system is helpful

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy: 

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.