- Location
- Chicago, Illinois, United States · Chicago
- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Department
- Sales
- Experience
- 1+ years
Description
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position that requires 2 days per week in office at our Chicago location**
The Project Coordinator supports the delivery of product content and data across recipient programs. This role manages workflows, monitors progress, maintains accurate program information, and helps resolve day-to-day issues that may affect content delivery or publication outcomes.
Working closely with Program Management, Customer Success, Operations, Product, Engineering, suppliers, and other stakeholders, the Project Coordinator provides hands-on operational support for strategic programs. The role is well suited for someone who is highly organized, detail oriented, comfortable working with data, and motivated to improve the customer and recipient experience.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Coordinate day-to-day activities, workflows, milestones, and deliverables across assigned recipient and retailer programs.
- Support strategic programs by monitoring product content as it moves through Syndigo workflows and identifying rejected, stalled, incomplete, or underperforming items.
- Partner with Program Managers, Customer Success Managers, Operations, Product, Engineering, suppliers, brands, and other stakeholders to help remove blockers and keep work progressing.
- Support Mandarin-speaking suppliers and vendors participating in import vendor programs through clear business communication, onboarding, training, and ongoing operational coordination.
- Prepare and maintain weekly, monthly, and ad hoc reports for recipient programs.
- Research and respond to customer and stakeholder requests in a timely manner, ensuring appropriate follow-through and escalation when needed.
- Review data and program outputs for completeness, accuracy, and quality in accordance with documented requirements.
- Communicate program status, risks, delays, and dependencies clearly to internal and external stakeholders.
- Assist with additional operational, reporting, documentation, and program coordination tasks based on business priorities.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 1 to 3 years of experience in project coordination, operations, customer success, program support, business analysis, or a related client-facing role
- Experience in a software-as-a-service, retail, e-commerce, product content, data management, or syndication environment preferred
- Professional working proficiency in Mandarin Chinese and English, with the ability to support business conversations, onboarding, and training for Mandarin-speaking program participants
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Clear written and verbal communication skills and the ability to work effectively with customers, suppliers, and cross-functional teams
- Knowledge of Microsoft Excel and reporting tools
- Experience with Jira, SharePoint, or similar operational tools is a plus
- Ability to work independently after training while remaining collaborative, responsive, and accountable for follow-through
- Comfortable learning new software, workflows, and data processes
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible.
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.