Director, Technical Program Manager - Production Management

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Role Summary

We are seeking a director-level TPM to lead a multi-year, enterprise-wide platform transformation, leading the strategic modernization of our production environment. This role is pivotal in bridging the gap between next-generation tooling and the operational realities of a large-scale enterprise.

The ideal candidate will have a strong background in Site Reliability Engineering (SRE) and setting direction for a portfolio of applications in Production Management to impact mission-critical production systems across the enterprise.

You will thrive in an environment with ambiguous requirements and fixed deadlines, using your expertise to create tactical solutions for immediate challenges while simultaneously developing a long-term strategic vision for system resilience and efficiency. The role will require interfacing and influencing managing director and C-suite level stakeholders.

Key Responsibilities

• Lead complex migration programs from legacy systems to new, strategic platforms. Examples include management of application recovery plans, application green zones, and batch management workflows while simultaneously enhancing their quality and reliability.

• Define and evangelize a multi-year transformation roadmap, aligning technology investments with business priorities.

• thorough gap analysis between old and new systems. Develop and execute a dual-horizon strategy that includes tactical approaches to meet fixed deadlines, alongside a long-term vision for tool adoption, process optimization, and automation.

• Drive the operationalization of new processes and best practices. This includes onboarding teams to new and ensuring adherence to standards.

• Act as the primary liaison between production teams and lead engineers. Establish and manage a continuous feedback loop to inject requirements, report defects, and influence roadmaps.

• Translate vague business and operational problems into clear, actionable requirements for internal and external engineering teams.

• Define, implement, and manage data models, KPIs, and scorecards to track migration progress, system quality, and adoption. Drive accountability across cross-functional teams to meet critical deadlines and objectives.

• Proactively identify and mitigate risks associated with migrating to immature platforms. Develop and implement tactical solutions to overcome tooling inefficiencies and process bottlenecks, ensuring program milestones are met.

Required Qualifications

• 15+ years’ experience in Site Reliability Engineering (SRE), Production Management, or a similar role with a focus on operational excellence and system resilience in a leadership capacity.

• Demonstrated experience managing large-scale technical programs, particularly system migrations or technology transformation initiatives.

• Strong understanding of modern platforms, and ability to implement technical designs for high availability, disaster recovery, and operational resilience.

• Proven ability to navigate ambiguous requirements in a regulated enterprise environment, take ownership, and create structure and direction for a program.

• Ability to operate at both a strategic level (Phase 2 planning, long-term vision) and a tactical level (finding workarounds, hitting immediate deadlines).

• Excellent communication skills with the ability to define clear goals, hold teams accountable, and articulate complex technical challenges to a wide range of stakeholders for strategic decision-making.

• Familiarity with the Software Development Lifecycle (SDLC) and experience implementing best practices in a production environment.

• Build, mentor, and lead a team of Technical Project Managers, establishing standards of excellence for program execution across the portfolio.

Preferred Qualifications

• Experience defining and tracking program success through data-driven scorecards and KPI metrics to ensure teams are delivering against measurable outcomes.

• Hands-on experience with scripting, automation, or data modelling.

• Experience working within an Agile development framework and providing feedback to project/product/engineering teams.

• Familiarity with platform engineering and DevSecOps practices e.g., CI/CD, GitOps, containerization, cloud migration patterns.

Education:

• Bachelor's degree in Computer Science or a related field, or equivalent experience building scalable, resilient solutions to improve service reliability and operational efficiency.

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## Job Family Group:

Technology

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## Job Family:

Applications Support

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## Time Type:

Full time

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## Primary Location:

New York New York United States

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## Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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## Anticipated Posting Close Date:

Sep 18, 2026

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## Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.