Customer Relationship Manager

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Logistics Customer Relationship Manager serves as the primary liaison between Peckham and assigned customers such as DSCP, Great Lakes, and Goodwill to ensure seamless inventory management and customer support. This role is responsible for monitoring and resolving supply chain and inventory issues, maintaining visibility of stock levels, and coordinates with customers to ensure the Recruit Training Center (RTC) and related operations receive timely and accurate support. The individual in this position plays a critical role in strengthening customer relationships, improving communication, and ensuring mission readiness through proactive inventory oversight and issue resolution.

What you will do

• Act as the main point of contact for Great Lakes, Goodwill, DSCP, and Peckham regarding inventory and supply chain needs.
• Responsible for tracking inventory levels across RTC and Peckham’s dedicated Great Lakes assets, with full visibility into all DLA property stored at Peckham.
• Identify supply chain shortfalls by National Stock Number (NSN), including analysis of stock on hand (SOH) and expected receipts.
• Review daily Great Lakes reports to identify in-stock or incoming products required to meet Great Lakes needs.
• Collaborate with RTC managers or designated personnel to report supply shortfalls to Peckham and DLA.
• Work closely with Peckham personnel and SSS (Sourcing Strategy Specialist) to prioritize and accelerate shipments for out-of-stock inventory.
• Partner with RTC staff to ensure timely posting of receipts and accurate recordkeeping.
• Reconcile 25% of line items shipped into Great Lakes by Peckham.
• Serve as the lead contractor personnel at the RTC for DLA, coordinating with the DLA-authorized IT contractor to support operations.
• Coordinate return or transfer of overstock, obsolete, or deficient materials to Peckham’s 3PL warehouse for proper disposition.
• Build and maintain strong relationships with customers and partners.
• Ensure compliance with Source America, CARF, and MIOSHA standards.
• Flex work schedule to align with RTC operational needs, including occasional weekends.
• Assist the Goodwill Customer Service Supervisor in reporting all RTC inventory discrepancies to DLA
• Collaborate with RTC staff to ensure all receipts are posted within 48 hours of receipt
• Assist with the semi-annual wall-to-wall inventory at the RTC and collaborate with DLA-authorized contractors to compile results in DSS for stock-on-hand adjustments
• Ensure emergency stock is directed immediately to the RTC issue line
• Must be willing to flex schedule to mirror RTC schedule and will be expected to work some weekends

What you will Need

• Bachelors Degree in Supply Chain, Warehouse Logistics or related field; and/or a combination of experience and education
• 3 + Years of experience in supply chain, warehouse, logistics, or inventory management.
• 1 - 2 years of experience managing customer relationships
• Familiarity with WMS systems and reporting tools
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Must possess a valid driver’s license and maintain a clean driving record in accordance with Peckham’s company insurance requirements.
• Must be able to obtain a Common Access Card (CAC)
• Must be able to pass and maintain Federal and State background checks
• Proven ability to analyze data, identify inventory issues, and implement solutions.

Nice to have

• Strong customer relationship management skills with the ability to communicate and collaborate effectively with others.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication skills, both written and verbal.

At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.

Physical Demands: Manufacturing and Logistics

This position requires regular physical activity, including standing, walking, lifting, carrying, and operating heavy machinery. Employees may also engage in bending, reaching, and repetitive motions. Work is conducted in an environment with frequent exposure to noise, artificial lighting, and limited natural light. Occasional exposure to temperature changes, hazards, and heights may occur, requiring adherence to safety protocols.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled.  Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at [email protected]
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

3PL and Fulfillment Services

Location:

Great Lakes, IL

Worker Sub-Type:

Staff Member