- Location
- MarketStar Dublin, Ireland
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workday
Description
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Customer Success Manager:
MarketStar is looking for a Customer Success Manager to support our newest client, a global media and technology company. In this CSM role, you will manage a portfolio of advertiser accounts, helping clients successfully onboard, activate, and grow their campaigns. You will build strong relationships with advertisers, provide strategic guidance and performance insights, monitor account health and retention, and collaborate with key stakeholders to drive customer success, account growth, and long-term value.
Location: Leopardstown, Dublin 18
What Will You Do?
Maintain a hands-on approach while adjusting to client demands and strategies.
Manage a book of UA advertiser accounts
Support onboarding readiness and account activation
Nurture advertiser relationships and drive account health
Monitor account activity, retention risks, and growth signals
Provide strategic guidance and performance insights
Coordinate escalations and follow-through with Comcast stakeholders
Track active accounts, retention, churn, and spend/account growth
What Will You Need to Succeed?
Fluent in English and Mandarin
2-3 years of CSM, account management, or client support experience
Digital ads, ad buying, or platform experience preferred
Ability to support standard business hours aligned to location
Experience managing customer relationships and account health
Strong consultative communication and follow-through skills
Organized, detail-oriented, and disciplined with CRM/account notes
Comfortable joining client and internal calls professionally
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Comprehensive VHI Health cover from day one
Structured training & career development opportunities
Education reimbursement & Employer Matched Pension
Paid birthday leave
Personal Hardship Loan Program
Mental health and 24/7 employee assistance program
Bike To Work Scheme / Taxsaver Leap Card Scheme
Top-performer and tenure awards
Compensation Range: €52,000 EUR - €62,000 EUR
The pay for this position is basic salary per annum of €52,000 with an additional variable bonus component of €10,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.
